Claims Analyst

The Claims Analyst is a support function for the Front & Back Office to meet the needs of our customers with timely, accurate, and professional resolution of customer claims. This function supports and manages customer complaints by liaising with the Business Units, Quality Department, Finance, and Central Inventory Warehouse. The Claims Analyst is accountable for KPIs used to monitor department performance.

DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
• Be the primary point of contact for the customer for claim resolution; coordinating communication with the customer, front/back office, suppliers, warehouse, technical support, finance, and management to resolve claims quickly and in compliance with all requirements
• Review customer claims to ensure acceptability within national/international regulations, contractual requirements, Safran Terms and Conditions of Sales, and internal policies.
• Perform research using ERP data, customer PO, technical data, interviews etc., to confirm the facts behind each claim.
• Determine the needed course of action to resolve the claim within the legal and procedural framework.
• Communicate, in a professional manner, to all claim stakeholders the remedial action.
• Coordinate the required actions of all stakeholders in the claims process, escalating to higher management when performance does not meet requirements.
• Issue credits/rebills/ RMAs as required, performing follow-up until all actions are completed.
• Support efforts to explore alternative solutions for customer satisfaction, such as discounts, purchase of replacement parts, etc.
• Analyze recurring claims and set up action plans with the concerned department to avoid replication.
• Conduct analysis and propose a claims reduction plan based on trends, engaging with internal stakeholders to align efforts for long-term claim resolution and root-cause identification.
• Reduce claim rate by monitoring action plans with concerned departments by holding cadence meetings to sustain and evolve reduction status action plans.
• Identify customers with higher claim rates and propose action plans and follow up to remediate challenges.
• Document customer claims within the database, allocate claim responsibility, and acknowledge customer communication on time.
• Analyze and communicate claim KPI to the management team.
• Other job duties as assigned by management.

The Claims Analyst is a support function for the Front & Back Office to meet the needs of our customers with timely, accurate, and professional resolution of customer claims. This function supports and manages customer complaints by liaising with the Business Units, Quality Department, Finance, and Central Inventory Warehouse. The Claims Analyst is accountable for KPIs used to monitor department performance.

DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
• Be the primary point of contact for the customer for claim resolution; coordinating communication with the customer, front/back office, suppliers, warehouse, technical support, finance, and management to resolve claims quickly and in compliance with all requirements
• Review customer claims to ensure acceptability within national/international regulations, contractual requirements, Safran Terms and Conditions of Sales, and internal policies.
• Perform research using ERP data, customer PO, technical data, interviews etc., to confirm the facts behind each claim.
• Determine the needed course of action to resolve the claim within the legal and procedural framework.
• Communicate, in a professional manner, to all claim stakeholders the remedial action.
• Coordinate the required actions of all stakeholders in the claims process, escalating to higher management when performance does not meet requirements.
• Issue credits/rebills/ RMAs as required, performing follow-up until all actions are completed.
• Support efforts to explore alternative solutions for customer satisfaction, such as discounts, purchase of replacement parts, etc.
• Analyze recurring claims and set up action plans with the concerned department to avoid replication.
• Conduct analysis and propose a claims reduction plan based on trends, engaging with internal stakeholders to align efforts for long-term claim resolution and root-cause identification.
• Reduce claim rate by monitoring action plans with concerned departments by holding cadence meetings to sustain and evolve reduction status action plans.
• Identify customers with higher claim rates and propose action plans and follow up to remediate challenges.
• Document customer claims within the database, allocate claim responsibility, and acknowledge customer communication on time.
• Analyze and communicate claim KPI to the management team.
• Other job duties as assigned by management.

Job Requirements

QUALIFICATION AND REQUIREMENTS

To accomplish this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

a) Knowledge and Technical Skills
• Knowledge of ERP (M3), Excel, and Business Intelligence tools
• Familiarity with government, industry, and import/export regulations.
• Knowledge of contacts and terms & conditions
• Knowledge in aviation regulations
• Ability to analyze and extract meaningful information from raw data

b) Competencies
• Autonomy
• Team spirit
• Ability to work under pressure
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Problem-solving mindset

c) Communication Skills
• Excellent oral and written communication
• Customer Service-minded
• Strong with customer relationships
• Basic negotiation skills
• In favor of phone communication and direct interaction with customers

d) Education and/or Experience
• Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area. College degree preferred.

Job Requirements

QUALIFICATION AND REQUIREMENTS

To accomplish this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

a) Knowledge and Technical Skills
• Knowledge of ERP (M3), Excel, and Business Intelligence tools
• Familiarity with government, industry, and import/export regulations.
• Knowledge of contacts and terms & conditions
• Knowledge in aviation regulations
• Ability to analyze and extract meaningful information from raw data

b) Competencies
• Autonomy
• Team spirit
• Ability to work under pressure
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Problem-solving mindset

c) Communication Skills
• Excellent oral and written communication
• Customer Service-minded
• Strong with customer relationships
• Basic negotiation skills
• In favor of phone communication and direct interaction with customers

d) Education and/or Experience
• Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area. College degree preferred.

But what else? (advantages, specific features, etc.)

Candidates for positions with SAU must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature & level of work performed by an employee within this position. The actual duties, responsibilities & qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. SAU is committed to working with & providing reasonable accommodation to individuals with physical & mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis. SAU is an Equal Opportunity Employer Veterans/Disabled | Drug Free Workplace.

But what else? (advantages, specific features, etc.)

Candidates for positions with SAU must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature & level of work performed by an employee within this position. The actual duties, responsibilities & qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. SAU is committed to working with & providing reasonable accommodation to individuals with physical & mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis. SAU is an Equal Opportunity Employer Veterans/Disabled | Drug Free Workplace.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.