Vendor Support Manager

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This Recruitment is Open to the Public

The Georgia Department of Revenue seeks to fill a Vendor Support Manager position in the Taxpayer Services Division (TSD). Reporting to the Division Support Program Manager, you will be responsible for managing four major functions within the Division:

• Creating, developing, and updating tax forms, forms specifications, and DOR guides
• Certifying tax software providers paper and electronic test submissions for approval
• Supporting external payroll providers electronic file formats for the Federal/State Employment Taxes (FSET) program
• Coordinating with internal DOR stakeholders to ensure the form and return requirements are documented accurately for forms and system development.

The position manages a team of business analysts and a front-end developer who partners with several internal departments and external providers to ensure paper and electronic returns are processed efficiently within the department's tax system.

This role requires solid interpersonal & team-building skills, strong verbal and written communication skills, time management, project management, and effective problem resolution techniques for assisting in negotiating issues of a sensitive and complex nature.

Entry Qualifications Bachelor's degree in a related field AND three years' experience managing professional level staff

~ OR Seven years of related professional experience AND three years managing at the level equivalent area of assignment

~ OR Three years of experience at the lower-level Mgr., Business Ops (GSM010) or position equivalent

NOTE: An equivalent combination of education and job specific experience that provided the knowledge, experience, and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Required Skills & Experience

• Leadership: Demonstrated the ability to oversee the development and on-going management a functional area to meet and exceed its goals and objectives
• Customer Service : Demonstrated ability to appropriately address internal & external customer issues while respecting the needs of the business
• Resilience : Demonstrated ability to adapt to changing circumstances while fulfilling job duties and oversee the completion projects within desired time frames
• Communication Skills : Excellent written and oral communications skills to effectively work with teams, internal and external customers, and clients from diverse backgrounds
• Accountability: Demonstrated ability to accept responsibility for their actions, including its positive or negative consequences to their coworkers and/or the agency's customers
• Planning and Organization : Demonstrated the ability to proactively plan, establish priorities, and allocate resources for multiple projects and assignments while bringing each to a desired conclusion
• People Development: Demonstrated experience in maximizing the skills and talents of team members through delegation, coaching, and training, to meet & exceed performance expectations
• Talent Management: Demonstrated the ability to effectively management talent and promote employee engagement

• NOTE : Applicants selected for an interview should be prepared to discuss, among other topics, their proficiency & experiences related to:

• Completing projects

• Presentation skills

• Multitasking and deadlines

• Strong interpersonal and team-building skills

Preferred Qualifications

• Demonstrated ability to work with others to lead and affect process changes and improvements.

• Proficient in the use of Microsoft Excel, PowerPoint, AND Word
• Experience with forms and booklet design using software design applications such as Adobe Acrobat Pro DC, Illustrator, and InDesign
• Experience in the testing process to verify information meets the defined standards such as content, field validation, placement, and scanner readability
• Experience using Key Performance Indicators to improve performance

Position Status & Pay Grade: Unclassified -Pay Grade M Hiring Range : $53,310.72 - $78,350 State Personnel Board Rules for current State Employees 478-1-.12 Salary 478-1-.15 Changes to Employment Status

Location: This vacancy allows for work out of two Department of Revenue locations:

• Agency Headquarters: 1800 Century Blvd NE, Atlanta GA 30345
• South Metro: 4125 Welcome All Rd, Atlanta GA 30349

• Office hours of 8am - 5pm, Monday - Friday will be required. A telework option is contingent upon demonstrated proficiency after training and is subject to change based on DOR policies and ability to meet performance expectations.

About DOR

The Department of Revenue is the principal tax collection agency for the State of Georgia. DOR administers tax laws and enforces laws and regulations concerning alcohol and tobacco products in the state. Our mission is to administer the tax laws of the State of Georgia fairly and efficiently in order to promote public confidence and compliance, while providing excellent customer service.

Benefits We Offer

• 13 paid State holidays
• Annual & Sick Leave accrual
• Medical, Dental & Vision coverage
• 401(k) 5% employer match

Important:

If you need an accommodation due to disability for any part of the employment process, please contact Human Resources Office at (404) 417-2154.

All Department of Revenue positions are subject to annual State of Georgia tax records check. Additional background processes may be in place for some positions. The highest level of education indicated on your Team Georgia Careers Profile will be verified.

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Bachelor's degree in a related field from an accredited college or university AND Three years of experience managing professional level staff OR Seven years of related professional experience AND Three years managing at the level equivalent to area of assignment OR Three years of experience required at the lower level Mgr, Business Ops (GSM010) or position equivalent. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.