Director, Delivery Excellence--Americas

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Job Description: Director, Delivery Excellence – Americas

Location: Remote (Americas Region)
Level: Director
Reports to: VP, Business & Delivery Office – North America

What You'll Do

The Director, Delivery Excellence – Americas is a critical leadership role within the Services & Delivery organization, responsible for driving delivery quality, consistency, and customer success across SAP engagements in the Americas. This leader will act as a trusted advisor and quality authority across strategic programs, ensuring seamless delivery from pre-sales through go-live and beyond, aligned with SAP’s cloud transformation strategy.

In this role, you will lead initiatives to improve delivery standards, promote methodology adoption, de-risk engagements, and guide key programs to successful outcomes. You will collaborate with internal stakeholders, customers, and partners, acting as a change agent and value enabler across SAP's cloud services portfolio.

Key Responsibilities

• Governance & Quality Oversight

• Lead delivery assurance across strategic programs and accounts, ensuring execution against SAP Activate and RISE methodologies
• Own program governance reviews, quality gates, and risk mitigation plans for high-visibility engagements
• Act as the regional SPOC for project quality escalation and recovery

• Strategic Program Support

• Oversee a portfolio of SAP cloud and hybrid projects across Professional Services, Premium Engagements, and Customer Success units
• Drive consistency, early risk detection, and intervention across engagements
• Partner with Services Sales and Delivery Executives to ensure projects align with customer business value and SAP success metrics

• Methodology, Tools & Enablement

• Champion the adoption of standardized tools (e.g., SAP Cloud ALM, Signavio, Solution Manager) and delivery frameworks
• Lead enablement programs for project managers and delivery leaders on best practices, lessons learned, and quality standards
• Promote delivery automation, reusable content, and process improvements

• Customer & Stakeholder Engagement

• Serve as a trusted advisor to customers’ executive teams during transformation initiatives
• Guide project teams, partners, and stakeholders through structured health checks, startup services, and quality reviews
• Support bid reviews, pre-sales quality assessments, and onboarding of strategic opportunities

• Portfolio Insights & Continuous Improvement

• Drive delivery analytics, KPIs, and reporting transparency to improve forecast accuracy and risk posture
• Lead retrospective and continuous improvement efforts to institutionalize best practices
• Enable creation and promotion of customer references and success stories

What You Bring

• Required Qualifications:

• 10–15 years of SAP project and program management experience, including large-scale cloud implementations
• Proven track record delivering SAP software in enterprise environments (e.g., Fortune 500)
• Extensive experience with SAP Activate, RISE Delivery Methodology, and SAP Cloud ALM
• Ability to manage and influence stakeholders across customer, partner, and internal SAP organizations
• Demonstrated experience de-escalating troubled projects and ensuring delivery recovery
• Excellent verbal, written, and executive presentation skills
• High proficiency in project financials and delivery operations
• Strong analytical, decision-making, and change management capabilities

• Preferred Qualifications:

• PMP or equivalent project management certification
• Master’s degree in Business, Technology, or related field
• Experience in major systems integrators at a Director or Partner level
• Bilingual (English + Spanish or Portuguese) a plus for coverage of Latin America
• Strong knowledge of SAP cloud offerings including S/4HANA, BTP, and SAP Industry Cloud

Behavioral Competencies

• Results-oriented, with a focus on quality and customer success
• Influential leadership style; leads by example and motivates cross-functional teams
• Comfortable with ambiguity, capable of operating in a fast-paced, evolving environment
• Strong organizational and time management skills
• Passion for innovation, customer experience, and continuous improvement

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 151900 - 340900(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:

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Requisition ID: 435100 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid