Manager, Customer Service

DP World is growing—and we’re looking for a Customer Service Manager who thrives in fast-paced logistics environments and knows how to turn complex operations into exceptional customer experiences. With high-volume accounts, cross-functional coordination, and a strong focus on service performance, this role offers the opportunity to lead customer teams, strengthen partnerships, and drive satisfaction within a global logistics organization.

About the Role

How you will contribute

• Responsible for the smooth day to day running of the department including all areas of customer service, KPI’s, Planning, administration, RMA administration, Supervision of Staff, Coaching and maintaining the highest possible level of customer satisfaction.
• Liason with all operational departments to ensure smooth information flow to and from the client
• Provide on time and accurate KPI’s and other information to the Operation Manager, Operations Director / Senior Management Team and client
• Ensure that client complaints are handled within 24 hours and escalated to the Operation Manager for sign off when completed and then drive forward continuous improvements throughout the operation from customer oriented issues.
• Ensure all work instructions and standard operating procedures are up-to date and available for all staff in the department
• Other duties as assigned.

Your Key Qualifications

• Experience in a similar role preferably in a Logistic environment’s
• High Proficiency in MS Office (Excel, Power-point, Visio and Word)
• Excellent communication. presentation and relationship building skills
• Ability to work under pressure and work within and adapt to a dynamic working environment

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.