MSR AS (ATL) - 03/23

Join a dynamic and structured contact center operation, providing exceptional customer service by responding to inquiries and requests from members around the clock. You will offer information on a wide range of products and services, perform transactions, and advise on suitable financial solutions to enhance the member experience.

• Respond to inquiries and requests from members and other individuals within a high-volume, schedule-driven contact center.
• Provide detailed information regarding products and services with active listening and adaptability.
• Perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts.
• Advise members on additional products and services that may benefit them.
• Ensure optimal member experience and customer service through effective engagement methods.

• Experience in customer service within a call center environment.
• Proficient in data entry and handling both inbound and outbound calls.
• Ability to adapt to multiple systems and ensure policy compliance.

• Experience in administrative, secretary/receptionist, banking/mortgage, or high-volume retail environments is a plus.

Be part of the largest credit union in the world, dedicated to serving the financial needs of our military and their families globally. With over 343 branches worldwide, you will have the opportunity to work in a high-volume contact center, making a positive impact every day.

These are remote opportunities requiring candidates to live within 60 miles of the specified address. The Contact Center operates 24/7/365, promoting a work-life balance with flexible shift expectations. You will have scheduled breaks and meals, with shifts that vary within a one-hour window. Be prepared for back-to-back phone calls, with potential for up to four hours of continuous calls before your next break.

This is a Contract to Hire position based out of Sandy Springs, GA.

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Sandy Springs,GA.

This position is anticipated to close on Feb 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.