Director, Creative Operations

• Oversees the management creative operations technologies, workflows, and vendor partnerships including creative asset management systems, project management platforms, production vendors, freelance resources, multimedia services, translation services, and accessibility/508 remediation support.
• Develops and implements business process improvement to establish new strategies and achieve optimal savings for the Company.
• Stays abreast of and utilizes emerging technology, automation tools, AI-enabled solutions to achieve efficiencies and administrative savings.
• Leads consultation services associated with producing and delivering creative assets, collateral, materials, and services.
• Partners with business-unit specific marketing management, member communications, B2B communications, and marketing planning and strategy to implement large scale projects and process changes, which leverage marketing automation technologies.
• Identifies opportunities to improve the distribution of resources across the department with a disciplined project management approach.
• Uses data to drive process improvement projects.
• Builds/implements metrics/KPIs (volumes, timeliness, satisfaction, results, etc.), and prepares/delivers monthly departmental reports.
• Assists with the development of annual departmental budget and tracks monthly year-to-date budget status.
• Leads RFP initiatives (automation, creative, multimedia, etc.).
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

• Requires a BA/BS degree in a related field and a minimum of 7 years of related experience including at least 3 years of leadership experience; or any combination of education and experience, which would provide an equivalent background.

• Experience leading creative operations or agency operations strongly preferred.
• Experience leading creative capacity planning and resource management, including forecasting demand, optimizing team utilization, prioritizing work, and aligning creative resources with evolving business priorities.
• MBA preferred.
• Experience with Workfront and Airtable.
• Familiarity with Adobe, InDesign tools.
• Understanding of creative process and workflows.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act