Customer Care Representative
Pay rate: $15 per hour
Hours: Monday - Friday; 8AM - 5PM Responsibilities:
- Use proper telephone etiquette and techniques to answer customer calls promptly, politely, and professionally.
- Handle customer inquiries both telephonically, by email, and by text.
- Follow-up customer calls where necessary.
- Document all call information according to standard operating procedures.
- Resolve customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Ensure all customer issues are resolved appropriately and timely within company guidelines.
- Ensure all orders are processed to meet service expectations.
- Ensure customer information remains confidential and inaccessible to others.
- Support eCommerce goals and daily operations.
- Has detailed knowledge of all product lines, including material, color, and function. Suggests substitutions for the product that is no longer available.
- Makes effective independent decisions representing day-to-day issues.
- Ensure compliance with applicable occupational safety and health regulations.
- Enhances organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Labor Finders is a free service that seeks to find the best match from a variety of available positions.
To review job details and complete the application process you should report to the Statesboro Labor Finders office between 8am & 4pm at:
711 Miller Street Extension, Suite C
Statesboro, Ga. 30458
Jobs are filled on a first come basis and specific job details can only be provided in person. We look forward to seeing you soon!
#Jazz1
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