Operation Manager with Home Health experience

About Azalea Home Care Azalea Home Care is an award-winning provider of non-medical and skilled home care services throughout Georgia. Recognized as a Best of Gwinnett agency and trusted by hundreds of families, we are known for delivering compassionate, high-quality care — and just as importantly, for treating our employees with respect and appreciation. We believe that great care starts with a great team. That’s why we invest in our staff’s growth, celebrate performance, and foster a supportive, people-first culture. We’re currently seeking a skilled Operations Manager to lead caregiver recruitment, on-boarding, employee relations and overall operations for our expanding agency. Note: Applicants without at least 2 years of direct home care experience (office and field) will not be considered. Position Overview As Operations Manager, you’ll take ownership of hiring and supporting caregivers, nurses, and administrative staff. Your efforts will directly impact the quality of care we provide and the strength of our team culture. You’ll also help us maintain compliance and ensure we’re meeting the needs of both clients and employees. Key Responsibilities * Develop and manage recruitment strategies to fill caregiver, nurse, and office roles. * Conduct phone screenings, interviews, and manage new hire on-boarding/orientation. * Track credentials and perform compliance checks through Gammis and references. * Maintain applicant tracking systems and weekly hiring updates (e.g., Hireology, Indeed, Pre-Intent software). * Support job fair participation (virtual/in-person) and job listing marketing efforts. * Perform bi-monthly audits and ensure records are up-to-date and compliant. * Collaborate with caregivers, office staff, and families to support successful case on-boarding. * Contribute to employee recognition programs and culture-building initiatives. Qualifications * Minimum 2 years of experience in home care (both field and office roles required). * 5+ years of experience in the healthcare or medical field. * Strong background in recruitment, onboarding, and HR compliance. * Proficient in Microsoft Office and online hiring platforms. * Excellent communication, time management, and problem-solving skills. * Reliable transportation required. Preferred Skills * Familiarity with Medicaid waiver programs and Gammis. * Experience with conflict resolution and employee engagement. * Ability to present new ideas to improve recruitment and retention strategies. What Makes Azalea Different * Award-Winning Reputation: Best of Gwinnett-recognized home care agency. * Supportive Leadership: Open-door policy and direct access to decision-makers. * Growth-Oriented Culture: We believe in professional development and promote from within. * ‍‍ Team-Focused: Collaborative, mission-driven environment that values work-life balance. Benefits * 2 weeks paid vacation annually (prorated, use-it-or-lose-it). * 5 paid sick days per year. * 6 paid holidays annually, with time and a half if worked. * Discounted health insurance after 30 days of employment. * 401(k) rollover option via ADP. Bonus Opportunities * Recruitment Bonuses: For successfully hiring and retaining caregivers. * Sales Incentives: For contributing to new client acquisition or staffing key cases. How to Apply How to Apply: Please submit your resume along with a brief cover letter highlighting your home care and HR experience. Phone calls will not be accepted. Help us grow a stronger, more compassionate team at Azalea Home Care.