Dual General Manager

Job Description

Job Description

A Day in the Life of a Dual General Manager

Your day starts with two brands, two guest experiences, one leadership team, and countless opportunities to make an impact.

Your morning begins with a review of occupancy, ADR, RevPAR, guest satisfaction scores, labor performance, banquet activity, restaurant results, and the day's arrivals and departures. You connect with department leaders during morning stand-ups, ensuring every team member understands the priorities for the day and how their role contributes to the guest experience.

Throughout the day, you'll move seamlessly between guest interactions, operational oversight, team development, and business strategy. From checking in with restaurant and hotel teams to reviewing upcoming events, inspecting guest rooms, and partnering with Sales and Revenue, you'll ensure every aspect of the property is positioned for success.

As the General Manager, you're more than an operator—you're the leader responsible for shaping the guest experience, developing future talent, and driving the overall success of the property. You'll coach department heads, develop future leaders, celebrate successes, and help your teams navigate challenges while fostering a culture where people feel valued, supported, and empowered to succeed.

You may spend part of your afternoon reviewing financial forecasts, discussing capital projects with the corporate team, meeting with local business leaders, or identifying new opportunities to grow group business and strengthen community partnerships. Later, you might walk banquet space ahead of a large event, review restaurant performance, or ensure both brands are delivering exceptional experiences consistent with Hilton brand standards.

Success in this role requires balancing guest satisfaction, team development, operational excellence, and financial performance. It requires a leader who can see both the big picture and the smallest details that create memorable guest experiences.

Above all, you'll lead by example, creating an environment where team members feel supported, guests feel welcomed, and Living Hospitality comes to life every day.

If you thrive in a fast-paced environment, enjoy leading diverse teams, and want the opportunity to oversee a dynamic dual-branded property, this is an opportunity to lead a complex, high-impact operation while making a lasting difference for your team, your guests, and the business.

• Lead all operations for a dual-branded hotel property
• Inspire, develop, and coach department leaders and team members
• Drive guest satisfaction, loyalty, and service excellence
• Oversee food and beverage, banquet, meeting space, and guest room operations
• Partner with Sales and Revenue teams to maximize occupancy, ADR, RevPAR, banquet revenue, and profitability
• Conduct daily stand-ups and weekly leadership meetings
• Ensure compliance with company policies, franchise standards, and local regulations
• Manage budgets, forecasts, labor, and operational expenses
• Build strong relationships with guests, ownership groups, community organizations, and business partners
• Create a culture that reflects Newport Hospitality Group's commitment to Living Hospitality

• Health, Dental, and Vision Insurance
• Paid Time Off (Vacation, Sick Leave, and Holidays)
• 401(k) Retirement Plan
• DailyPay – Access Your Earned Wages When Needed
• Special Team Member Hotel Rates
• Career Growth Opportunities Throughout Newport Hospitality Group

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.