Scheduling Coordinator
- Schedule, quote, and discuss repair services with customers and technicians.
- Accurately maintain daily, monthly, and annual T&M and PM scheduling systems to include processing, updating, and auditing weekly schedules and work orders.
- Maintain the T&M Parts process and communicate to the customer when parts have been ordered and received as needed.
- Maintain and research all month-end scheduling open tickets needed to process invoices.
- Update customers on services and invoices both in person and over the phone.
- Open work orders and update applicable systems with service history, as well as process and close work orders for completed work.
- Process and respond to scheduling requests from customers, technicians, and engineers.
- Communicate POC Site changes and submit items requiring Contract Amendment/Adjustment to Customer Account to the Contracts department.
- Participation in a rotating on-call schedule.
- High School Diploma required; Associate’s Degree strongly preferred.
- Three (3) years’ experience in service industry scheduling or dispatching.
- Customer Service Experience required.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with WennSoft Service and/or Great Plains Software is a plus.
Success Characteristics :
- Excellent communication and multitasking skills.
- Strong organizational skills with attention to detail.
- Sense of urgency and prioritization skills.
- Self-motivated with excellent problem-solving skills.
- Strong conflict resolution skills.
- Excellent time management skills.
- Adaptability and ability to remain calm in stressful situations.
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift 15 pounds.
- Navigate various departments within the organization's facilities.
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