Bilingual Centralized Scheduler
- Schedule, reschedule, and cancel patient appointments according to departmental guidelines and templates.
- Confirm patient appointments and communicate all necessary details clearly.
- Manage a high volume of inbound calls, assisting patients with scheduling requests, inquiries, and general information.
- Retrieve and respond to voicemails in a timely manner.
- Create and route telephone encounters to the correct department or provider.
- Maintain effective communication with providers, clinical staff, and community partners.
- Perform clerical tasks including data entry, faxing, scanning, and updating patient records.
- Support other administrative functions as assigned by the supervisor.
- Bilingual in English and Spanish (required).
- Strong communication and interpersonal skills with a compassionate, patient-centered approach.
- Previous experience in client intake, scheduling, or customer service in a healthcare environment.
- Familiarity with insurance information and medical office workflows.
- Knowledge of healthcare compliance standards, HIPAA, and scheduling protocols.
- Excellent organizational skills and attention to detail.
- Certification in Medical Office Administration or a related field preferred.
- Hours: Monday – Friday; occasional weekends may be required.
- Pay Range: $14.37 – $17.96 per hour, based on knowledge and experience.
- 100% Employer-Paid Medical Coverage and Long-term Disability Coverage
- No-cost Dental and Vision services at our Clinics - Additional Dental, Vision, and Short-term Disability Coverage is available for purchase at a reduce cost.
- 403(b) Retirement Plan.
- Generous Paid Time Off (PTO) and Paid Holidays.
- Competitive salary within a supportive, mission-driven workplace.
- Adhere to company policies, procedures, and all Federal, State, and Local requirements, including HIPAA Privacy & Security.
- Maintain strict confidentiality of all patient Personal Health Information (PHI) in written, oral, and electronic form.
- Secure computer logins, passwords, and workstations at all times to protect patient data.
- Ability to sit or stand for extended periods.
- Ability to lift up to 20 pounds.
- This position is at risk for occupational exposure to blood and/or bodily fluids.
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