Main Branch Teller

About First Century Bank First Century Bank, N.A. is a small, community bank headquartered in Commerce, Georgia, but we're not your typical local bank. What sets us apart is our forward-thinking approach to growth and technology integration. We operate at the unique intersection of traditional banking and modern financial technology, offering our employees the opportunity to work in a fast-evolving environment while maintaining the close-knit culture of a community institution. Position Overview The Teller/Customer Service Representative is a dual-role position that supports both in-person customer service at our Commerce, Georgia branch and serving clients electronically and via telephone as a part of our First Call Team. This individual plays a critical role in providing high-quality service to clients by processing routine transactions, opening accounts, and assisting with online banking requests. This is not a sales-based role, there are no monthly sales goals or quotas to meet. Instead, success in this position is measured by the quality of service, attention to detail, and ability to build lasting customer relationships. Key Responsibilities Customer Service & Banking Support Assist customers in-person and over the phone with account inquiries, transactions, and support. Open and maintain deposit accounts (DDA, savings, CDs, IRAs), and recommend appropriate services based on client needs without pressure to meet sales targets. Provide ongoing support and process requests for online banking services. Process and verify customer-initiated transfers and wire payments as needed Coordinate with Jack Henry Support and other vendors to troubleshoot and resolve system-related concerns. Greet customers by name and with a smile; thank them for the opportunity to serve. Support safe deposit box operations. Be knowledgeable about features, advantages and benefits of bank loan products, and deposit products. Assess customer needs and provide tailored recommendations to ensure customer satisfaction. Digital & First Call Team Support Respond to secure messages, online applications, and digital service requests. Serve as back-up to the First Call Team as needed to support remote banking clients. Monitoring & Compliance Run daily Q2 audit, ACH, and Planet Press reports to identify and act on unusual activity. Research and respond to fraud alerts. Complete weekly Rate Watch tasks. Research & Administrative Processing Research dormant accounts and take appropriate action. Place debit card orders and perform account maintenance. Handle Social Security verification requests and assist with fraud investigations. Prepaid Client Support Conduct Know Your Customer (KYC) checks and assist with due diligence. Verify and scan client packets. Support prepaid customer inquiries and connect clients with the appropriate program manager. Assist with prepaid projects including mailings, address verification, and check reissuance. Additional Duties Perform other tasks and administrative responsibilities as assigned to support customers and the branch team. Adhere to all security policies and compliance regulations. Qualifications Excellent verbal and written communication skills. Strong attention to detail and problem-solving ability. Commitment to exceptional customer service and team collaboration. Comfortable navigating both traditional banking systems and evolving digital tools. Why Join Us? A focus on relationship-building and service-not sales quotas Opportunities to grow in both in-person and digital customer service Exposure to innovative fintech support within a community banking environment Team-oriented culture committed to integrity and excellence First Century Bank is an equal opportunity employer. It is the Company's policy to provide equal employment opportunity to all qualified persons without regard to race, color, sex, gender, religious creed or religious beliefs, age, national origin, physical or mental disability, pregnancy, military or veteran's status, marital status, sexual orientation, or any other category protected by state or federal law.