PAC Commercial Sales Coordinator
- Core Responsibility
- To increase the Retail turn on Triumph Parts, Accessories, Clothing and Lubricants through our Dealer network and North American Sales team
- Work in conjunction to support Triumph UK PAC Department to integrate and execute all Global PAC programs
- Support the North American sales team daily
- Support the North American marketing and press relations team
- Improve Dealer support and communication on everything PAC
- Manage dealer network PAC sales performance on a monthly basis (Wholesales and Returns)
- Enter monthly dealer orders in TOL
- Manage dealer inventory and sales reporting to ensure 100% reporting
- Monitor dealer inventory levels through the Aftersales Management Platform
- Monthly dealer performance tracking: identify key opportunities for dealer level improvement (top seller report, top selling items, top potential growth dealers and biggest opportunity items)
- On-boarding new dealers and troubleshooting current dealer issues to improve wholesale and retail sales
- Working with key dealers to analyze inventory and retail opportunities
- Ensure most accurate and up to date product information and most affective messaging across multiple platforms both dealer and consumer facing
- Proofing orders and marketing information for accuracy
- Entering and maintaining product information in internal database
- Update and maintain electronic parts catalog with new product
- Create and update merchandise guidelines for dealer network
- Build Planograms
- Maintenance of showroom & samples
- Product Benchmarking- Price Spec, competitive analysis document
- Research competitor product and pricing
- Create trend reports by researching and reviewing current industry trends
- Attend events and document latest trends
- Marketing Point of Purchase (POP) material management across PAC:
- Provide feedback on POP plan based on dealer driven needs
- Assist in forming key strategic partnerships focused on liquidating aged inventory and extending our retail channels
- Work special events as required
- Knowledge
- Excellent working knowledge of latest market practices and benchmarking how other organizations do similar things in order to achieve improved processes, services and products
- Strong track record of organizing and coordinating a range of planning, budgeting and reporting activities with varying deadlines.
- Experience in budgeting and basic financial management (e.g input into management accounts, creating and updating sales forecasts).
- Understanding and proven record of marketing and merchandising in a retail environment from concept to implementation.
- Proven record creating marketing collateral can include (imagery, Point of Purchase displays, product placements and seasonal displays) across multiple channels (Social, eCommerce, Consumer and email).
- Proven experience of achieving results in a team environment and managing customer expectations appropriately
- Ability to understand technical product details
- Skills
- Ability to take a data driven approach to dealership problems
- Ability to multitask in a team-oriented environment and think outside of the box
- Highly organized and deadline oriented with an ability to prioritize
- Strong Computer Skills- specifically Excel, Word and Power Point
- Ability to manage relationships across a large dealer network
- Ability to coordinate PAC integration at Motorcycle events (Samples, marketing material and potential on site set up guidance)
- Excellent customer service skills
- Excellent communication skills, both written and verbal
- Abilities
- Required to travel to dealers, variety of customer and industry related events, both domestically and internationally ~ 20 – 25%
- Ability to merchandise Triumph Dealership to meet Triumph PAAC requirementsA
- bility to multitask in a team-oriented environment and think outside of the box
- Ability to move all Triumph motorcycles at events or within the Triumph office
- Keep the designated PAC areas (showroom, warehouse) current, clean, neat, organized
- Ability to welcome customers or guests into the Triumph office
External – Establishing trust and a positive relationship with customers, dealers and vendors AUTHORITY
- Can act independently within the parameters of the role or specific task assigned, more complex decisions including but not limited to financial decisions must be approved by management
- Bachelor’s Degree preferred
- 1-3 Years of Retail / Vendor Experience with an understanding of the Dealer Business Model
- Motorcycle industry experience preferred
- Immediate training on the job includes a Brand Induction (UK created) to understand the history and vision of the company from a branding perspective
- Continued training on internal systems
- Ability to perform basic job duties
- Ability to lift 30 lbs.
- Sitting, standing, walking, bending at the knee
- Moving of motorcycles
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