Customer Service Manager

Our client is seeking a motivated and detail-oriented Industrial Customer Service Representative to join their team. In this role, you will be the critical link between our customers, sales representatives, and internal operations. You will manage customer orders from quote to delivery, ensuring a seamless and positive experience throughout all stages of the order process.

Key Responsibilities

• Process Customer Quotes & Orders: Accurately enter and manage customer quotes and orders in a timely manner.
• Order Management: Oversee orders from entry through scheduling and delivery, ensuring all phases are executed optimally.
• Process Monitoring: Control and monitor all relevant phases and processes related to customer orders.
• ERP Data Management: Enter and update customer and order-related information in the ERP system to maintain accuracy and compliance.
• Issue Resolution: Proactively resolve customer issues related to orders, quotes, quality, delivery, and errors.
• Customer Representation: Serve as the voice of the customer within the company and represent the company’s values and standards to the customer.
• Sales Support: Provide direct support to Sales Representatives in North America, assisting with customer needs and facilitating communication.

Qualifications

• Experience in customer service, preferably in an industrial or manufacturing environment.
• Familiarity with ERP systems and order management processes.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Team-oriented with a collaborative approach to work

Interested candidates can email [email protected]

#customerservice

ABOUT US :

I.K. Hofmann USA offers staffing & HR services in sectors like light industrial, automotive, aviation, logistics & professional. As an ISO 9001 certified firm, we prioritize service quality and deeply care for our employees. Founded in Germany, our parent company I.K. Hofmann GmbH, is a woman-owned business with branches across Austria, Czech Republic, Germany, Italy, Slovakia, Hungary and the US. We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Must be eligible to work in the United States for any company without sponsorship.

“By entering my mobile number and by submitting this application, I give my express written consent and agreement to receive text messages from, or on behalf of, I.K. Hofmann USA, Inc. at the mobile telephone number provided for employment or potential employment-related communications, notices, and updates, including via an automatic telephone dialing system. I further understand that my consent is not required. Standard message and data rates may apply. To opt-out of text messaging, reply STOP any time. For California residents, please see our Employee and Applicant Notice at Collection and Privacy Policy for additional California specific information here . ”