Billing Specialist

The Billing Specialist will be responsible for managing monthly electric and sanitation billing for the City of Norcross under the city's Tyler Technologies Incode 10 environment. This role ensures accurate billing, timely collections, and responsive customer support while maintaining data integrity and compliance with municipal finance standards. Work is remote (onshore) with coordination alongside the city's IT and Finance departments.

Core Requirements

• Municipal or utility billing experience (3–5 years minimum)
• Proficiency with Tyler Incode 10 or equivalent ERP billing platform
• Time Management: Proven ability to manage high-volume accounts (~5,500 electric / 1,000 sanitation)
• Understanding of billing cycles, adjustments, late fees, and disconnect processing
• Skilled in Excel and data validation / reconciliation
• Invoice Generation and Processing:
  • Create and send accurate invoices to customers based on contractual agreements, services provided, and payments received.
    
  • Ensure that invoices are generated in a timely manner to meet company and customer deadlines.
    
  • Monitor the status of invoices and resolve any issues promptly.
    
• Communication Skills: Strong customer communication via phone and email during City hours (8 AM – 5 PM ET). Ability to clearly explain billing information to clients and resolve disputes efficiently.
• Attention to Detail: Accuracy is crucial when dealing with financial data and billing processes.
• Organizational Skills: Ability to manage multiple accounts, deadlines, and priorities at once.
• Problem-Solving/Conflict Resolution Abilities: Capacity to resolve billing issues and discrepancies in a timely and professional manner.
• Authorized to work in the U.S.; onshore remote only
• High school diploma or equivalent is required (degree in accounting, finance, or a related field is advantageous)

Preferred / Nice-to-Haves

• Prior work with TimeClock Plus or integrated payroll systems
• Experience in municipal or local-government accounting environments
• Familiarity with Tyler Incode reporting, cut-off lists, and delinquency management
• Knowledge of collections coordination or third-party billing vendors (e.g., Arista)
• Ability to support continuity-of-operations documentation and internal SOPs

Why CKH is the best choice?

CKH is a boutique accounting & financial services firm that provides local expertise aided by global experience. We have presence in Atlanta, Hawkinsville, South Africa, Ukraine, Poland, Azerbaijan, Spain and Greece.

Our tree logo is representative of CKH's ideals:

• The roots of the tree remind us to stay grounded and humble.
• The trunk represents the support we have for each other, making our team strong. But we also like to shake the tree!
• Churning up new ideas and positive change as the world around us grows.
• The fruit our tree grows reminds us to never stop growing, producing the best quality service for our clients.
• The treetop helps us reach higher, always stretching to new heights and goals.