Patient Care Coordinator

Job Description

Job Description

Why You’ll Love Working as a Patient Care Coordinator at FYZICAL

Are you a warm, organized professional who loves helping people and keeping operations seamless? FYZICAL Therapy & Balance Centers in Roswell, GA , is looking for a full-time Patient Care Coordinator to join our team. As the first point of contact for our patients, you’ll create a welcoming, professional atmosphere while handling scheduling, insurance, and administrative duties. This role is ideal for someone who excels in a dynamic environment and is eager to build a rewarding career in healthcare.

FYZICAL is a national leader in balance, vestibular, and orthopedic rehabilitation, known for innovative care and a collaborative, locally owned clinic culture. Joining our team means:

• Meaningful Impact : Make a difference in patients’ lives every day.

• Career Growth : Thrive in a performance-driven environment with opportunities for advancement.

• Stability & Recognition : Work with a trusted brand that values and rewards your contributions.

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

• 6+ months of experience in customer service, front desk, or administrative roles (healthcare experience preferred but not required).

• Friendly, professional communication and meticulous attention to detail.

• Comfort with digital tools, including basic computer skills; familiarity with EMR systems, Microsoft Office, or insurance verification is a plus.

• 2+ years in a medical office setting is a bonus but not mandatory.

• Passion for delivering exceptional patient experiences and working as part of a team.

• Fluency in Spanish is an asset.