Customer Service Representative - Nutraceuticals

Customer Service Representative – Nutraceuticals

Who: A well-established nutraceuticals company is seeking a detail-oriented and customer-focused representative.

What: Handle customer inquiries, order processing, and support the sales and logistics teams.

When: Position is open immediately for qualified applicants.

Where: Alpharetta, GA with on-site responsibilities.

Why: Be a vital part of a mission-driven company focused on health, wellness, and exceptional service.

Office Environment: Professional, collaborative, and fast-paced with a strong team culture.

Salary: Up to $70,000 based on experience.

Position Overview:

We’re hiring a Customer Service Representative to act as the liaison between our customers, sales, and operations teams. You’ll be the front line for delivering responsive, high-quality service and ensuring a smooth customer experience.

Key Responsibilities:

● Manage inbound calls, emails, and order requests

● Process orders and coordinate with fulfillment and logistics teams

● Resolve customer issues and follow up to ensure satisfaction

● Maintain accurate records in CRM and ERP systems

● Support the sales team with product and order information

Qualifications:

● 2+ years of customer service experience, ideally in nutraceuticals or CPG

● Strong communication and problem-solving skills

● Familiarity with order management systems and CRM tools

● Ability to work independently and as part of a team

● High school diploma required; college degree preferred

If you’re interested in learning more about this opportunity or would like to discuss your qualifications, please apply now.