Quality Control Manager (Norcross)

About Ideal Building Solutions

Ideal Building Solutions is well-known in the roofing industry for exceeding manufacturer standards and getting a project done right. We stand behind our work and are proud to offer the highest quality roofing available. At IDEAL, our purpose is to show up to work to Do Hard Things and Become a Better Version of ourselves. If you are looking for long-term employment in a field where every day is different and the company invests in your growth please consider applying with IDEAL Building Solutions.

This is a full-time in-office role M-F 8:00 am to 5:00 pm, with occasional travel to jobsites. Candidates living farther than 40 miles or 1 1/2 hours from the office will not be considered for the position.

Salary: $85,000 - $100,000

The Quality Control (QC) Manager is responsible for leading and managing all quality control, inspection coordination, leak management, documentation compliance, and QC reporting across all Ideal Building Solutions projects. This role serves as the central point of accountability for QC observations, leak tracking, inspection scheduling, OpenSpace management, and Trade Partner QC performance.

This individual will act as the “point of the spear” for all leak-related communication and resolution with General Contractors (GCs) and internal teams. The QC Manager ensures that all projects meet Ideal’s quality standards, manufacturer requirements, and GC compliance standards through proactive oversight, tracking, documentation, and follow-through.

Duties and Responsibilities include, but are not limited to:

QC Observation Management

Track, assign, and ensure completion of all internal and external QC observations.Ensure all internal QC observations are closed within the required time frame by working with Ideal Project Teams, attending meetings related to QC & project management. Ensure proper documentation of all QC activities in Procore or applicable GC software platforms.Maintain accurate QC logs and reporting dashboards.Verify closure of all OpenSpace field notes promptly.Ensure all punch list items are completed following inspections.

OpenSpace Management

Ensure all projects are properly uploaded and maintained in OpenSpace.Confirm daily walks are completed and documented.Train all new Ideal team members on proper OpenSpace usage.Monitor compliance and enforce OpenSpace standards company-wide.

Inspection Management

Coordinate and schedule all GC-required inspections.Manage and schedule manufacturer interim and final inspections.Manage and schedule all leak detection inspections.Ensure documentation and close-out of all inspection-related items.Work directly with Field Operations and Ideal Superintendents on QC inspections.

Leak Management & Communication

Serve as the primary point of contact for all project-related leaks.Manage and track all leaks across all teams and projects.Coordinate communication between Ideal, GCs, and internal teams.Ensure timely follow-up and resolution of all leak-related issues.Manage and track all leak-related ISSUES in Salesforce.Maintain visibility and reporting on leak trends and recurring issues.

Trade Partner Quality Control Oversight

Ensure Trade Partners are performing required QC inspections and probing.Confirm Trade Partners are correcting their QC observations in a timely manner.Manage and report on Trade Partner QC compliance.Oversee implementation and management of the Trade Partner QC Scoring System (coming soon).

Safety Culture QC Oversight

Manage Safety Culture QC inspections.Track and report percentage completion metrics.Ensure field compliance with QC inspection standards.Identify trends and implement corrective actions where needed.

Reporting & Accountability

Provide weekly and monthly QC performance reports.Track and report:Open QC observationsLeak counts and resolution timelinesInspection completion ratesPunch List completion ratesTrade Partner QC performance & ScoringSafety Culture QC inspections completion percentagesIdentify systemic issues and recommend process improvements.

Required Qualifications

7+ years of experience in commercial roofing, construction quality control, or field operations.Strong working knowledge of Procore or similar GC management software.Experience with OpenSpace or similar jobsite documentation platforms.Understanding of manufacturer inspection processes and warranty requirements.Experience coordinating inspections and working with General Contractors.Strong organizational and follow-through skills.High-level communication skills (written and verbal).Ability to manage multiple projects simultaneously.

Preferred Qualifications

Prior experience in commercial roofing.Experience managing leak detection programs.Familiarity with Salesforce (ISSUE tracking).Experience developing QC performance metrics.Leadership experience managing cross-functional teams.Understanding of Probing and standard roof practices

Core Competencies

Extreme ownership and accountabilityDetail-oriented and process-drivenStrong communication and follow-upAbility to drive compliance across teamsProblem-solving and root cause analysisProactive mindset

Performance Metrics (KPIs)

% of QC observations closed on timeLeak resolution turnaround timeInspection pass rateOpenSpace daily walk compliance rateSafety Culture QC completion percentageTrade Partner QC performance scoresPunch list closure rate

Benefits:

Weekly PaychecksPaid vacation and holidays.Extra Holidays Paid: New Years Eve, Christmas Eve, and Friday after Thanksgiving401K Plan with Company Match.Generous Referral Bonus ProgramWork / Home Life Balance.Industry Leading safe working conditions.Ongoing safety training and performance enhancement.Health and Insurance Benefits50% paid by CompanyHealth Insurance with Multiple Tiers to Choose FromEmployee, Employee Spouse, Employee Children, Employee Family OptionsCost Competitive Rate paid by EmployeeVision InsuranceLife InsuranceShort Term DisabilityLong Term DisabilityAccidental InsuranceOpportunity to grow with a company that values you and is here to invest in your personal growth.

Position Type/Expected Hours of Work

This is a full-time position.

Hours: Must be flexible

Travel

Travel is expected for this position. A clean driving record verified by a MVR (Motor Vehicle Record check) is required to drive for the company.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO: We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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