Enterprise Operations Manager

Job Description

Job Description

Join a rapidly growing company revolutionizing the transportation industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. We are using technology to solve complex, real-world problems every day, and giving full transparency to the shipping process.

Cargomatic is transforming the way goods move around metropolitan areas by seamlessly connecting shippers with more than 35,000 professional drivers. It facilitates several thousand shipments per day and cuts shipping-related carbon emissions by eliminating empty miles. We are solving complex, real-world problems for the industry and giving full transparency to the shipping process.

Cargomatic was named to the list of Built In Best Places to Work for 2023, 2024, & 2025 which recognizes the benefits we offer, our people-first culture and commitment to supporting our employees' success, growth and well-being.

Our approach enables our employees – at all levels, and in every role – to thrive in an environment of intellectual curiosity, where people are passionate about what they do and support each other to get the job done. Visit to learn more.

Job Summary:

As the Enterprise Operations Manager – at Cargomatic, you will lead the day-to-day execution, optimization, and performance management of one of our most strategic accounts. This hybrid role blends operations execution, carrier management, performance reporting, and customer-facing account ownership with a focus on service levels, on-time delivery, and operational scalability. You will act as the point of contact for Enterprise's regional logistics network and work cross-functionally with internal teams including Carrier Ops, Customer Support, Technology, and Finance.

This is a high-visibility role, ideal for a hands-on, data-driven operator who thrives in a fast-paced, performance-based environment.

Key Responsibilities:

• Own the execution and performance management of Enterprise's intermodal and drayage operations

• Serve as the primary point of contact for all operational matters related to Enterprise's account

• Monitor and report on service levels, on-time delivery, capacity fulfillment, and exception management

• Lead daily and weekly performance reviews with internal stakeholders and Enterprise representatives

• Partner with Carrier Sales to secure and maintain reliable capacity for critical lanes

• Identify process gaps or inefficiencies, and lead initiatives to improve service consistency and scalability

• Ensure compliance with Enterprise's operational requirements, documentation standards, and KPI targets

• Work closely with the Pricing and Sales Ops teams to submit and manage volume forecasts, bids, and rate cards

• Collaborate with Tech and Product teams to drive automation and improve platform performance specific to Enterprise's operational needs

• Support invoicing and billing resolution by coordinating between Enterprise, internal billing, and support teams

• Maintain up-to-date SOPs and real-time updates in Cargomatic's internal Command system

• Travel periodically to visit Enterprise fulfillment centers or regional logistics hubs

Requirements:

• 4+ years of experience in transportation operations, logistics account management, or supply chain execution

• Prior experience working with Enterprise (e.g., FBA, AFN, DDF, Enterprise Freight) is strongly preferred
• Deep understanding of drayage, intermodal, LTL/FTL, and port logistics

• Exceptional analytical skills and comfort working with performance data, dashboards, and KPIs

• Strong communication and collaboration skills across internal teams and external stakeholders

• Experience with TMS platforms, EDI/API workflows, and transportation scheduling systems

• Comfortable in a fast-paced, tech-driven environment with changing priorities

• Salesforce, Excel/Google Sheets, and data visualization tool experience a plus

• Bachelor's degree preferred

The expected salary range for this role is $100,000 to $120,000. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.