Director/Vice President of Operations - Southeast Territory

Director/Vice President of Operations – Southeast Territory
📍 Location: Southeast U.S. | Full-Time | On-Site

About the Company:
Our client is a national leader in turnkey kitchen and bath solutions, supporting residential and multifamily builders with high-quality cabinetry, countertops, and surface products. With a reputation for on-time delivery, exceptional customer service, and operational excellence, they serve some of the largest names in the building industry across the United States.

Position Overview:
Our client is seeking a dynamic and experienced Director or Vice President of Operations to lead their Southeast territory . This key executive will oversee a team of 8+ operational leaders and will be accountable for the seamless execution of kitchen and bath installations—including cabinets, countertops, flooring, and hardware—across multiple markets. The ideal candidate has a proven background in turnkey project execution and a passion for leading high-performing teams in a fast-paced, service-oriented environment.

Key Responsibilities:

• Territory Leadership:
  Lead all operations across the Southeast region, ensuring exceptional execution of projects from order to install.

• Project Oversight:
  Ensure all projects are completed on time, on budget, and with a strong focus on safety, quality, and customer satisfaction .

• Team Development:
  Coach and lead 8+ department leaders across installation, logistics, scheduling, and service teams. Build a culture of accountability, collaboration, and results.

• Operational Strategy:
  Develop and execute scalable processes that improve efficiency, reduce costs, and enhance service delivery across departments.

• Client Relationship Management:
  Serve as a key contact for large builder clients in the region. Ensure consistent communication and service that meets or exceeds expectations.

• Budget and KPI Management:
  Own the regional P&L. Monitor performance metrics and drive improvements in productivity, cost control, and customer experience.

• Continuous Improvement:
  Lead initiatives in process optimization, safety programs, and quality assurance to ensure best-in-class performance.

What We're Looking For:

• Experience:
  10+ years of progressive leadership experience , including a strong track record overseeing turnkey kitchen and bath installations (cabinets, countertops, flooring, and hardware).

• Leadership:
  Proven ability to lead large, multi-market teams with strong coaching, communication, and performance management skills.

• Operational Acumen:
  Deep understanding of project-based operations, including scheduling, field management, installation logistics, and service.

• Safety & Quality Focused:
  Strong knowledge of job site safety standards and a commitment to high-quality, timely project delivery.

• Builder/Construction Industry Experience:
  Background in new home construction or building materials industries preferred. Experience interfacing with builders is a plus.

• Tech-Savvy:
  Proficiency with operations software, ERP systems, and data-driven decision-making tools.