CUSTOMER PMTS SPECIALIST I

Job Description

Job Description

Description:

JOB SUMMARY

This is an entry level cashiering position receiving extensive supervision and frequent reviews from the Customer Payments Supervisor. This person is responsible for performing a variety of clerical and cashiering tasks requiring independent judgement and actions, including the making of frequent decisions dealing with complex customer service sensitive issues and in accordance with Municipal laws, policies and practices.

ESSENTIAL JOB FUNCTIONS

• Receives, counts, balances and reports cash and negotiable instruments for payment of all monies received by the City of Thomasville.
• Receipts payment and returns receipt to customer.
• Counts and bands money received frequently during the workday.
• Responsible for balancing work daily for deposit to the bank.
• Required to perform related duties as assigned.
• Provide outstanding customer service that meets and exceeds the needs and reasonable expectations

QUALIFICATIONS

Education and Experience:

• Graduation from a standard High School or G.E.D
• Additional classes involving bookkeeping and clerical work are preferred.

Knowledge, Skills, and Abilities:

• Must have the ability to communicate clearly with the general public.
• Must have basic computer skills.
• Must possess good interpersonal skills.
• General math skills are necessary.

PHYSICAL/MENTAL DEMANDS

Mobility to work in typical office settings using standard office equipment is required. In addition, vision to read printed materials and computer screen and hearing and speech to communicate in person or over the telephone. Mental stress or pressure of this position is occasional. Noise level in the work environment is usually moderate.

WORKING CONDITIONS

Occasional functions will include working overtime, using a copier, lifting 0-14 lbs., bending or squatting. The environmental working conditions of this position will include working inside. Noise level in the work environment is usually moderate.

LIMITATIONS AND DISCLAIMERS

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performance of their duties just as though they were actually written out in this job description.

Requirements are representative of the minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis