Field Service Manager

Field Service Manager

Full-Time | On-Site | Peachtree City, GA

Lead a High-Impact Service Team Supporting North America

We are actively recruiting a results-driven Field Service Manager on behalf of our client, a leader in industrial machinery and service operations. This is a 100% on-site leadership role based in Peachtree City, GA, overseeing a large, distributed team of field service professionals across the US and Canada.

This role is ideal for someone with strong leadership experience—particularly managing managers—and a passion for team development, accountability, and operational excellence. Industry-specific technical knowledge is appreciated but not required; leadership strength is the key differentiator for success in this position.

About the Role

As the Field Service Manager, you will serve as the primary conduit between executive leadership and the field service operation, reporting directly to the Vice President of Aftermarket Services. You will lead a team of 4 Field Service Supervisors who collectively manage 30–40 traveling service technicians. These technicians are deployed across the US and Canada to support client machinery installations, service, and maintenance needs.

Your focus will be to develop, coach, and hold your leadership team accountable, while creating a culture of clarity, execution, and results. You will also serve as the escalation point for customer issues and be responsible for ensuring a smooth communication flow from the field to the VP level—protecting executive time while balancing the needs of both supervisors and clients.

Key Responsibilities

• Team Leadership & Development
  • Conduct regular 1:1 meetings with supervisors to guide their leadership growth.
  • Coach newer leaders on performance management, accountability, and team structure.
  • Promote consistency in leadership practices across the field service team.
• Operational Accountability
  • Ensure supervisors and technicians are adhering to existing SOPs and not abandoning procedures prematurely.
  • Hold teams accountable to service expectations and technical deliverables.
  • Serve as the point of contact for escalated customer concerns, resolving issues before they reach senior leadership unnecessarily.
• Performance & Metrics
  • Own and report on weekly KPIs aligned to operational performance.
  • Collaborate with the VP on identifying additional performance benchmarks and reporting improvements.
• Cross-Functional Collaboration
  • Coordinate with internal departments (e.g., Parts, Engineering, Sales) to ensure technician needs and customer support are aligned.

What We're Looking For

• Leadership First : Proven ability to lead leaders—experience managing supervisors or multi-site field teams is critical.
• Mentorship & Coaching : Strong coaching skills, especially with newer supervisors or first-time managers.
• Process Discipline : Commitment to enforcing SOPs, developing scalable systems, and driving repeatable results.
• Communication Excellence : Strong written and verbal skills; able to communicate clearly across technical and executive teams.
• Conflict Resolution : Experience resolving field/customer issues and balancing internal team needs with client expectations.
• Local Presence Required : Candidates must live within 45 minutes of Peachtree City, GA —this is a fully in-office leadership role.

Preferred Experience

• Leadership experience in service, operations, or technical environments (field service, logistics, manufacturing, etc.)
• Managing multi-location or distributed teams
• Exposure to technical service organizations (but again, not required)

Compensation & Benefits

• Base Salary : $100,000 – $120,000 (flexibility to go higher for top talent)
• Profit-Sharing Bonus : Tied to overall service team performance
• Expense Card Provided : For business-related travel/needs
• Health Benefits & Retirement : Comprehensive offerings provided by the employer
• No Company Vehicle : Travel is minimal and not a core function of the role

This position is being managed by Bird Dog Talent Solutions