B2B Collections Specialist

Atlanta, GA

Kforce has a client in Atlanta, GA that is seeking a B2B Collections Specialist. Assignment Overview: Manage a portfolio of commercial (B2B) accounts and serve as the primary point of contact for customers with past-due balances. The objective is to recover outstanding revenue while preserving strong, long-term relationships with professional trade partners. The contractor will manage the full delinquency lifecycle, including proactive customer outreach, dispute resolution, payment negotiation, and preparation of accounts for legal escalation or lien action when required. Key Responsibilities:

  • Conduct high-volume outbound calls and emails to customers with past-due balances
  • Negotiate payment plans and secure payment commitments
  • Perform timely follow-ups to ensure agreed payments are received
  • Research and resolve billing discrepancies impacting payment
  • Address missing purchase orders (POs) and proof-of-delivery (POD) issues
  • Partner with internal teams to remove payment barriers and expedite resolution
  • Review aging reports to identify high-risk or delinquent accounts
  • Recommend and implement appropriate collection strategies
  • Place accounts on credit hold in accordance with policy and notify Sales of status changes
  • Identify accounts that have exhausted internal collection efforts
  • Track job-specific lien deadlines and compliance requirements
  • Gather and organize documentation for preliminary notices or lien filings
  • Prepare complete, audit-ready credit files for referral to collection agencies or legal counsel
  • Maintain accurate, timely, and legally defensible collection notes
  • Ensure all collection activity is properly documented in ERP and credit systems
  • 2+ years of experience in B2B collections, Accounts Receivable, or a related finance role is required
  • Proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables), Power BI, and AR/Credit systems (e.g., Bectran)

Posted 2026-03-31

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