IT Support Technician Level 2

BEYOND IT SUPPORT LLC
Lilburn, GA

Job Description

Job Description

Benefits:

  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
About Us:
We are an MSP committed to delivering top-notch IT support and solutions to local businesses. Were looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients hardware running smoothly and efficiently.

Job Description
What Youll Do:

  • Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
  • Troubleshoot hardware issues quickly and accurately to minimize client downtime
  • Assemble and prepare equipment for deployment or return to clients
  • Maintain detailed records of repairs, parts used, and test results
  • Manage and organize repair bench workspace and inventory of spare parts and tools
  • Work closely with help desk and field technicians to support client needs and share technical insights
  • Assist in configuring and testing equipment before its delivered or deployed
  • Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
  • Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
  • Manage incoming deliveries and inventory.
Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of Customer Requests.
  • Ability to multi-task
  • Ability to work in a team and communicate effectively.
  • Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require engineer level support, following ticket to resolution.
  • Responsible for entering all time and expenses in ConnectWise as they occur.
  • Enter all work as service tickets in ConnectWise.
  • Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.
Who You Are:

  • You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
  • A Plus Certification
  • Comfortable with a variety of IT hardware from desktops and laptops to networking devices and servers
  • Detail-oriented and able to troubleshoot with patience and precision
  • Able to handle multiple repair jobs efficiently in a fast-paced environment
  • A good communicator who can work collaboratively with a small team and interface with clients when needed
  • Reliable and proactive, taking ownership of your work from start to finish
  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
    Diagnosis skills of technical issues.
  • Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
  • Travel to clients locations as needed ( Must have reliable transportation )
Why Join Us?

  • A friendly, supportive team atmosphere where your skills really make a difference
  • Hands-on experience with a wide range of hardware in a growing MSP environment
  • Opportunities to expand your technical knowledge and grow your career
  • Competitive pay and flexible work arrangements tailored for work-life balance
  • A chance to help local businesses stay productive and secure with your expertise
If youre ready to bring your repair skills to a growing MSP where youll be valued and challenged, wed love to hear from you!

  • Travel to clients locations as needed ( Must have reliable transportation )
Posted 2026-04-14

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