Learning and Adoption Knowledge Leader

Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.

The Learning and Adoption Knowledge Leader is a manager-level position within the Professional Services team at Planet DDS. This role oversees the Master Trainer Certification program, leads the execution of innovative training initiatives, and manages the content development team to ensure resources align with enterprise client workflows and product updates. A successful candidate will be passionate about delivering exceptional learning experiences that accelerate user adoption and drive client success. This role reports directly to our Senior, Director of Training.

This is a hybrid role (working 2x per week) in either our Irvine, CA, Atlanta, GA or Phoenix, AZ offices.

Job Duties:

• Lead the execution of several new learning innovation initiatives per quarter (e.g., Smart Practice Training schedule redesign, Learning experience revamp, Custom Manuals or Rebuild of the virtual Learning Center).
• Track progress of product certification programs and learning and development initiatives for Planet DDS teams, Partners & Customers.

• Conduct live and recorded trainer observations to elevate delivery standards and ensure alignment with adult learning principles.
• Provide targeted feedback and coaching to improve facilitation and learner engagement.

• Attend product meetings to gather updates and share training content alignment plans created with Director.
• Collaborate with product and enterprise teams to ensure that learning content supports timely adoption of product features.
• Cascade information from product meetings to L&A and other Professional Services teams.
• Participate twice-weekly enterprise training leadership meetings: one focused on retrospectives and one on forward-looking strategy.
• Manage daily syncs with the Content Team to review the task list and clarify priorities.
• Provide vision and oversight to up to 5 contract content contributors, ensuring alignment with organizational goals.

• Maintain the external learning portal (LMS), ensuring accurate, accessible, and up-to-date content across all products.
• Maintain and update the Content Needed Sheet with requests gathered from trainers and enterprise leads.
• Publish a weekly content update summary for internal stakeholders to ensure alignment and transparency.

• Participate in weekly Training Team Meetings to unify strategy, build morale, and share best practices.
• Conduct weekly 1:1s with the Director to discuss key priorities, goals, and performance metrics.
• Partner with the People Leader to review trainer progress on workstream goals and plan for coaching and recognition.

Skills and Qualifications:

• 8+ years of experience in Learning & Development, Knowledge Management, or Enablement
• Experience working in a mission-critical healthcare environment
• Strong background in training strategy, adult learning principles, project management and content development
• Experience managing teams and cross-functional initiatives
• Proficient with LMS platforms and learning tools
• Exceptional communication, project management, and facilitation skills

Preferred Qualifications:

• Experience in SaaS or dental
• Familiarity with onboarding, certification programs, and enterprise change management
• Exposure to training in high-growth or client-facing environments

PLANET DDS CORE IDEOLOGY

Mission:

Dental software is broken. We aim to fix it.

Vision:

To be the first choice for growth-minded dental businesses.

How do we get there?

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

Collaborative – Working independently and across teams, we create scalable solutions to enable company growth

Empathetic – We are educated on the experience of our customers and feel vested in their success

Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes

Trustworthy – We operate with integrity and honest, making promises we know that we can keep

Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

An Equal Opportunity Employer – Including Disability/Veterans