PM Fine Dining Server

Job Description:
Job Title: Server
Reports to: Restaurant Manager

Job Summary:
Provide friendly, responsive service to create an exceptional dining experience for all our guests. Each server’s primary objective is to ensure that each one of our guests leaves happy.

Activities and Responsibilities:

• Promote, work, and act in a manner consistent with the mission of Vic’s River Grill: “Great food, great service, and great production by associates imbued with pride and enthusiasm.”
• Welcome guests within the first three minutes of them sitting in your section.
• Monitor and observe guests' dining experience to ensure guests are satisfied with the food and service, and respond promptly and courteously to correct any problems.
• Properly take all guest's orders and ensure they are received at the correct time.
• Properly collect payments from guests.
• Prepare checks that itemize total meal costs and sales taxes.
• Check guests’ identification to ensure that they meet minimum age requirements for the consumption of alcoholic beverages.
• Serve food or beverages to guests, and prepare or serve specialty dishes at tables as required.
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
• Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy.
• Clean tables or counters immediately after guests have finished dining.
• Ensure to pre-buss all tables to clear away any finished dishes or utensils.
• Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.
• Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or large parties.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up the server station, taking out the trash, or checking and cleaning the bathroom.
• Bring wine selections to tables with appropriate glasses, and pour the wines for guests.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Escort guests to their tables.
• Garnish and decorate dishes in preparation for serving.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Describe and recommend wines to guests.
• Thank guests for their visit and invite them to return.
• Attend all scheduled employee meetings and offer suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
• Fill in for fellow employees where needed to ensure guest service standards and efficient operations.
• Provide guests with information about local areas, including giving directions.
• Record all tips cash and credit correctly per the law.
• Any other reasonable tasks assigned to you by management.

Preferred Qualifications:

• High volume experience as a server.
• Experience using multiple POS systems.
• Knowledge of all food allergens.
• Knowledge of beverages including:
  • Wine styles, varietals, regions.
  • Beer styles.
  • The production of liquor and different types.
  • Tea and Coffee.
  • Experience with table ser.
• Knowledge of the proper techniques and steps of service.