Leader
- Manage and develop operations across underwriting, retention, account management, systems support, technical resources, training, and customer service teams.
- Develop and execute comprehensive retention strategies to support the division's financial growth objectives.
- Partner with the Chief Underwriting Officer to ensure compliance with regulatory requirements, including licensing, E&S filings, and carrier contracts.
- Collaborate with division leadership to develop and manage the annual department budget, aligning with new business, retention, and staffing goals.
- Work closely with HR, finance, and other stakeholders to recommend staffing solutions that meet operational needs and staffing targets.
- Identify and implement continuous operational improvements to enhance client, customer, and broker retention, as well as support new business growth.
- Establish and enforce standard operating processes, practices, goals, and procedures across the Programs division.
- Define and monitor operational goals, targets, and KPIs. Ensure accountability and alignment with strategic goals.
- Manage and execute the renewal solicitation process across the Programs division. Improve retention through targeted strategies, expanded product offerings, and performance tracking.
- Collaborate with leadership to improve submit/quote/bind metrics, staff productivity, and overall operational efficiency.
- Partner with Internal Audit and the Chief Underwriting Officer to drive audit improvements, coordinating with internal and external audit teams as needed.
- Stay current on industry trends, technologies, and best practices to inform strategic decisions.
- 10+ years of experience in a commercial property & casualty insurance agency.
- Bachelor's degree preferred.
- Prior managerial experience required with strong team leadership capabilities.
- Expert understanding of Property & Casualty insurance.
- Must hold a Property & Casualty insurance license.
- Industry designation such as ARM, CIC, CPCU strongly preferred.
- Comfortable with internet-based programs and Microsoft Office products.
- Strong knowledge of agency management systems and Commercial Lines operations required. Experience with Sagitta/ImageRight preferred.
- Excellent communication skills and a creative, solutions-oriented approach to problem-solving.
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