MB Valet / Porter

Job Description

Job Description

At Mercedes-Benz of Atlanta Northeast, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Mercedes-Benz of Atlanta Northeast is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

The Valet/Porter function is to courteously and efficiently meet and exceed customer expectations by providing assistance in the service lane reception area. He/she is responsible for moving customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintain an efficient service parking area.

BENEFITS:

• Medical

• Dental

• Vision

• Life Insurance

• 401K

• Paid Training

• Paid Vacation

• Company Holidays

• Employee Discounts

ESSENTIAL DUTIES:

• Install seat, steering wheel, floor protection and ID tags in all vehicles taken in for service

• Ensure that all vehicles in the lot are locked

• Maintain the parking lot in an organized, efficient manner

• Keep new and used vehicles lots neat and orderly

• Move customer and dealership vehicles as directed

• Make and implement decisions regarding maintaining and cleaning vehicles

• Maintain new and used vehicles' appearance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries as needed

• Operate overhead doors to assist customers and service employees

• Remove the protective coverings and ID tags installed in the vehicle, prior to returning the completed vehicle to the customer

• Inspect the vehicle for stains, debris and damages before returning the vehicle to the customer, and report any damages to management immediately

• Return the vehicle keys to the appropriate Service Advisor

• Remain in the service write-up area unless performing another task as directed

• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.

• Clean dealership areas (e.g., walkways and sidewalks) as needed

• Utilize all available information to ensure proper resolution of problems

• Utilizing Fundamentals Skills

• Provide prompt, efficient and quality service to the customers and dealership

• Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles

• Present self as positive role model by demonstrating commitment to the department, customers, dealership and company

• Listen actively to understand others completely

• Managing Demanding Situations

• Resolve all disputes and difficulties with professionalism and composure

• Prioritize work to ensure all deadlines are met

• Attend training classes as directed by management

QUALIFICATIONS:

• High school diploma or the equivalent

• One year experience in an automobile retail environment

• Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle

• Excellent verbal and written communication skills

• Must be insurable

• Ability to collaborate with the public, sometimes with several customers at a time

• Ability to collaborate with other dealership personnel

• Must be a team player with impeccable honesty and integrity

• Maintain a high level of professional personal appearance and conduct

• Proficient knowledge of tools and materials needed to perform departmental duties ensuring a high level of customer satisfaction