Service Center Technician

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose

This role that supports both technical service and service center operations. This position is responsible for inspecting, repairing, and maintaining battery systems, as well as executing shipping and receiving tasks, managing inventory records, and preparing documentation for domestic and international shipments. The role requires a blend of mechanical aptitude, attention to detail, and the ability to work independently or collaboratively in a fast-paced service center environment.

Essential Duties and Responsibilities

• Removes and disassembles cells and inspect parts to detect defects.
• Replaces defective parts, reassembles battery, and fuses lead parts with gas torch.
• Attaches charger leads to battery posts or connector and starts charger.
• Reads meters and adjusts charge parameters to control time and flow of current through battery.
• Prepare new product for shipment.
• Loads and unloads truck.
• Perform warehouse maintenance/housekeeping
• Provides back up coverage for material handling/ staging and other warehousing tasks when assigned.
• Maintains telephone, Microsoft Teams chat, email communication with supervisor to receive pickup and delivery instructions.
• Prepare daily orders for shipment using standard work instructions to gather, verify, consolidate, stage, and load finished goods orders
• Prepare bill of lading, pack list, and enter shipment information
• Prioritize daily work assignments and resolve shipping issues with management assistance
• Initiate and verify all paperwork accompanying shipment
• Coordinate receipt, filing and labeling accuracy of inbound bill of lading/ pack slip documents and physical inventory in the receiving process.
• Prepare shipping documents when applicable, including out-of-country shipments. Ensures required documents are accurately completed and maintained in an orderly file.
• Ability to work independently or in a team environment with little or no supervision
• Assist other warehouse disciplines as required
• Other duties may apply.

Qualifications

o perform the Service Center Technician job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
• Ability to use computer systems including ERP, inventory control and MS office.
  • Proficiency in Microsoft Outlook.
  • Working knowledge of Microsoft Teams..
• A basic mechanical aptitude.
• Previous experience working with hand and power tools.
• Able to read and comprehend manuals, procedures, and other written documents written in English.

Driving Qualifications

• Must be at least 18 years of age to drive a company vehicle.
• Able to operate a lift truck; and have or be able to obtain a forklift truck license.

Preferred Qualifications

• Electrical understanding
• The use of test equipment and reading schematics
• Technical degree in Engineering where/if applicable to the location
• Experience using Baan (ERP system) for processing and tracking orders or inventory.
• Ability to complete and process Bills of Lading (BOLs) accurately as part of daily shipping duties.
  
  

General Job Requirements

• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to differentiate colors.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to be on-call.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.