Case Analyst (Bilingual English/Spanish)

Job Description

Job Description

Job Title: Bilingual Case Analyst (English/Spanish)

Job Summary:
We are seeking a detail‐oriented Bilingual Case Analyst (English/Spanish) to join our team. Candidates with backgrounds in Sales, Account Management, or Customer Support tend to excel in this role. Although this is not a sales position, that experience helps with understanding client needs, communication, and relationship management. This role involves handling inbound and outbound calls, assessing client needs, and documenting cases within our CRM and communication platforms.

Responsibilities:
• Handle approximately 50 inbound calls per day (volume may vary)
• Make 10–15 outbound calls daily through a digital lead queue
• Listen to clients, assess needs, and document cases accurately
• Use CRM systems, Microsoft Teams, and Excel
• Follow established workflows and maintain detailed notes
• Collaborate with team members to support client outcomes

Requirements:
• Bilingual English/Spanish required
• Experience in Sales, Account Management, Customer Support, or similar positions
• Strong communication and active listening skills
• Comfortable with both inbound and outbound calling
• Proficiency with CRM platforms, Microsoft Teams, and Excel
• Ability to multitask effectively in a fast‐paced environment
• French language skills are a plus (not advertised)

Schedule:
• Operation runs seven days a week
• Employees work one weekend per month (occasionally two during peak periods)
• A weekday off is provided when a weekend is scheduled to maintain a five‐day workweek
• Voluntary overtime available near month‐end
• If a candidate cannot work one specific weekend day (Saturday or Sunday), scheduling can accommodate it — but they must be able to work at least one weekend day when required

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.