Care Manager

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

JOB DESCRIPTION SUMMARY

The Care Manager is accountable and responsible for planning, directing, and evaluating client and staff; implementing the standards of care; and the development of staff personnel. The Care Manager provides leadership and direction in all aspects of client care. She/he functions and participates in the development, implementation, monitoring and evaluation of client programs and services while upholding Qualicare brand standards. This individual will assist in the delivery of home care services including client assessments, health education/counselling and follow-up care.

ESSENTIAL DUTIES & RESPONSIBILITIES

Client Care Management

Implements administrative and client care policies and practices for the Qualicare location in compliance with state/provincial regulations;

Consults with supervisors and staff, individually or in groups, regarding clients, families, special programs and service programs

Oversees client care management processes including intake-to-client conversions, case set-up, customer service, and converting inquiries to service provision;

Assures that skilled nursing and other therapeutic services are provided under the supervision and direction of a physician or a Registered Nurse;

Consult with physicians in matters relating to client care services;

Serves on the Professional Advisory Committee and periodically reviews policies relevant to client care with the committee

Directs the implementation of service goals and objectives

Develops standards that ensure safe and effective services to clients and families;

Oversees the implementation and evaluation of client care services inclusive of regulatory licensure, certification criteria and accreditation standards;

Collaborates in the development of an effective and efficient client care documentation system including statistical compilation and analysis relative to cost and staff service delivery;

Achieves/exceeds client satisfaction and investigates issues and follows up promptly;

Staff Management & Development

Conducts employee selection processes including recruitment, hiring and onboarding of staff;

Supervises, schedules and manages overall performance of staff including compensation;

Assesses appropriate staff supervision during all service hours and directs staff in performance of their duties;

Directs and supervises professional and auxiliary personnel rendering client care services which include scheduling staff for both new and existing client engagements;

Ensures staff development including caregiver orientation, in-service education, continuing education and evaluation of staff

Verifies credentials and qualifications for caregiving personnel;

Establishes job functions, qualifications and job descriptions for staff classification;

Utilizes capabilities of nursing and paraprofessional personnel in the development of orientation and staff education programs;

Responsible for familiarizing the employees with all laws and regulations, and shall have copies of the rules available for their use

Achieves/exceeds employee satisfaction and investigates issues and follows up promptly;

Quality Assurance/Quality Improvement/Risk Management

Participates in the review, analysis and appraisal of the effectiveness of the Qualicare program;

Directs and monitors organizational performance improvement activities;

Oversees Quality Assurance and utilization review activities

Coordinates with the Quality Assurance Committee in the timely implementation of corrective action plans and controls;

Oversees organizational risk management program and ensures compliance with federal and provincial/state legislative requirements in areas such as health, employment, and occupational health & safety;

Evaluates service policies and functions which affect the Qualicare location, and recommends proposals for changes

Evaluates the performance of the individuals in the program in relation to established standards and the individual's professional development;

Implements utilization review activities;

Self-Development

Participates in selective conferences and workshops to promote knowledge in community health trends, efficiency in job performance and overall professional growth

Establishes and evaluates performance, personal goals and objectives for advancement in planning for personal growth

Perform other duties as assigned

EDUCATION/EXPERIENCE REQUIREMENTS

Registered Nurse with current unencumbered licensure to practice professional nursing in the state/province in which the care is being provided.

Preferred: Bachelors degree in Nursing graduated from an accredited nursing program.

Preferred five (5) years of clinical experience --- time working in home health or related health care organization a plus.

Flexible work from home options available.