Restaurant Operations Manager

Job Description

Job Description

Job description:

Job Overview
We are seeking a dedicated and experienced Restaurant Operations Manager to be the face of our Food and Beverage operation by overseeing the daily operations of our establishment. The ideal candidate will possess a strong background in food service management, with a focus on delivering exceptional customer experiences. You will be responsible for managing staff, ensuring food safety standards, training and quality assurance, and some admin duties.

Responsibilities

• Supervise daily operations of the outlet, ensuring high standards of food quality and customer service.
• Manage staff training and development, including interviewing, onboarding, and performance evaluations.
• Oversee liquor inventory control and ordering processes to maintain adequate stock levels while minimizing waste.
• Ensure compliance with food safety regulations and maintain cleanliness in all areas of the outlets for front of house.
• Utilize POS systems and maintain standards for system utilization.
• Implement effective budgeting and scheduling strategies to optimize operational costs while enhancing service quality.
• Foster a collaborative team environment through effective leadership and team management practices based on mutual accountability, trust and partnership.
• Handle customer inquiries and complaints promptly to ensure satisfaction and loyalty.
• Coordinate with kitchen management to ensure timely food production and service during peak hours.
• Strong understanding of overall hotel operations

Qualifications

• Proven experience in restaurant management, Food and Beverage experience in the hotel industry required, multi-outlet locations preferred.
• Strong knowledge of food preparation techniques, culinary experience, and fine dining standards preferred.
• Excellent leadership skills with the ability to motivate and manage a diverse team effectively and consistently.
• Experience in training & development, including staff training on food handling and safety protocols, service standards and upselling.
• Strong organizational skills with experience in managing diverse teams.
• Exceptional customer service skills with a focus on creating memorable dining experiences for guests, and knowledge of training others in the skill.
• Previous experience in hospitality management or hotel settings.
• Ability to work flexible shifts, including evenings and weekends as required by outlet operations.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Relocation assistance

Work Location: In person