Receptionist
- Local autonomy with national support
- Career mobility and development opportunities
- A collaborative, inclusive environment where your wellbeing comes first
- The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
- Prior customer service experience required (veterinary, medical, or hospitality experience preferred)
- Strong communication and multitasking skills
- Comfortable working in a fast-paced environment and remaining calm under pressure
- Basic computer proficiency (experience with veterinary software is a plus)
- Willingness to learn basic medical terminology and assist with triage communication
- Reliable, punctual, and professional demeanor
- Must be willing to work with small mammals, exotics, dogs, cats.
- Must be a team player
- 1+ year of experience in a veterinary, medical, or customer-facing office setting
- Familiarity with veterinary terminology, vaccine schedules, or client communication in a clinical setting
- Experience using veterinary software (Cornerstone, ezyVet, Avimark, etc.)
- Knowledge of basic animal handling or triage procedures
- Interest in pursuing growth opportunities within veterinary medicine
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
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