Reservations Coordinator - Signia by Hilton Atlanta

Signia by Hilton Atlanta - is looking to welcome a Reservations Coordinator to join the team!

The ideal candidate will have previous experience working as a Guest Service Agent at a hotel front desk, Hilton experience, OnQ experience, good with communication skills, open and flexible with previous experience working in hospitality

Shift Pattern: Open availability required Monday - Sunday between the hours of 6am - 11pm

Pay Rate: $20.00 per hour

The Benefits: We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*

• Access to your pay when you need it through DailyPay

• Medical Insurance for you and your family

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel discount program

• Supportive parental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner

• Provide information and demonstrate knowledge of all hotel facilities and services

• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations

• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling

• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

• Monitor and reply to all pre-arrival questions and requests in third party systems and create traces, emails, or other forms of communication to ensure proper execution.

• Responsible for assisting all reservations in the room PMS system.

• Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!