Customer Support Representative

Customer Support Representative - Job Description

Ozier Apparel is looking to expand the Sales Team with the addition of a Customer Support Representative. OZA has been the leading decorated apparel company in the West Georgia area since 1985.

In this highly visible role, you will be responsible for managing, retaining, and developing sales of all sizes. The CSR is responsible for creating successful and rewarding experiences for new and existing customers.

Duties:

• Direct contact with customers via phone, email, or in person


• Identify and assess customer needs


• Guide customers to proper product


• Provide product information, pricing, and delivery information


• Process orders, quotes, and customer requests


• Maintain customer records by updating account information.


• Work directly with all departments to ensure orders are delivered in a timely manner.


• Follow-up with customers to ensure they are satisfied with their product and experience.


• Create and maintain client webstores

Must Haves:

The CSR must be a self motivated individual with strong interpersonal skills. Organizational and multitasking skills are required to handle multiple orders all at different stages of the sales cycle. Patience, attentiveness, time management, and contextual communication, are all skills required to be successful.

Why Ozier Apparel:

• Paid Training - We’ll make sure you are completely familiar with our entire product line and decoration processes.


• Benefits include paid holidays, PTO days, Life Insurance Policy, company match IRA


• Growth opportunities are Customer Service Manager or Outside Sales Rep.

Compensation: $30,000.00 - $35,000.00 per year

ABOUT THE COMPANY

Since 1985, Ozier Apparel has been a leading provider of custom apparel, specializing in corporate wear, custom t-shirts, and spirit wear. As a family-run business with over three decades of experience, we have established a reputation for delivering quality products and exceptional customer service to our clients.

Our Full-service approach to apparel decoration ensures that we provide our customers with a comprehensive range of options to choose from while maintaining the highest standards of quality and efficiency. Our dedicated employees possess extensive knowledge of the industry and are committed to delivering personalized solutions to meet our clients’ unique needs.

At Ozier Apparel, we take pride in our ability to provide a seamless experience for our customers, from concept to delivery. Whether you need corporate apparel for your team or customized t-shirts for your event, we have the expertise and resources to deliver top-notch products with unparalleled turnaround times.