Transportation Coordinator / Dispatcher

Job Description

Job Description

Position Overview

We are seeking an experienced Transportation Coordinator with LTL and/or Full Truckload experience to manage daily transportation operations. This role requires strong customer service skills, attention to detail, and the ability to efficiently dispatch and manage freight using a Transportation Management System (TMS).

Key Responsibilities

• Utilize specialized TMS software to manage freight movements
• Execute customer transportation requests in the most efficient and cost-effective manner
• Dispatch loads and coordinate on-demand, scheduled, and routed work
• Collaborate with customers, drivers, and internal teams to resolve issues promptly
• Provide exceptional service to both internal and external customers

Essential Functions

• Assist customers via phone, email, and fax with inquiries including:
• • Rate quotes
  • Shipment tracing
  • Tariff discrepancies
  • Billing and invoicing questions
• Identify and resolve documentation errors
• Process over, short, and damaged (OS&D) freight claims and related documentation
• Properly bill shipments according to applicable tariffs and pricing agreements
• Resolve driver-related issues in a timely and professional manner
• Support management with special assignments as needed
• Answer and direct phone calls
• Perform filing, data entry, and administrative support tasks
• Act as backup support during team member absences

Requirements & Qualifications

• Minimum of 2 years of LTL or Full Truckload experience required
• OS&D experience preferred
• Brokering and negotiation skills preferred
• Strong customer service mindset
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Strong computer, typing, and 10-key skills
• Detail-oriented, accurate, and analytical
• Ability to exercise sound judgment and make business decisions based on multiple data sources
• Excellent written and verbal communication skills
• Self-motivated, dependable, and professional
• Strong time management, organizational, and multitasking abilities
• Ability to work independently and in a team environment
• Reliable attendance and ability to perform additional duties as assigned

Wagner Staffing is a leading Georgia-based staffing agency dedicated to connecting businesses with top talent across various industries. We specialize in providing customized workforce solutions that drive success for our clients while offering meaningful job opportunities for candidates.

Company Description

Wagner Staffing is a leading Georgia-based staffing agency dedicated to connecting businesses with top talent across various industries. We specialize in providing customized workforce solutions that drive success for our clients while offering meaningful job opportunities for candidates.