Key Account Manager Expert NORTAM (Healthcare)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Your primary purpose is to develop the CEVA business relationship with specified strategic Technology customers based in North America and align all business and financial commitments and company resources to customer success.

Key areas of focus include but not limited to:

• Customer Growth: Identify, develop, sell, service and provide operational oversight to increase CEVA business with assigned customers
• Customer Retention: Ensure CEVA retains current business in all geographies
• Customer Relationships: Expand relationships with the customer at executive level, in region, and across different business units
• Negotiations: Lead and co-ordinate negotiations with the customer in region for major contracts and opportunities

WHAT ARE YOU GOING TO DO?

Account Management

• Serve as commercial point of contact for the assigned customers for all normal and customary business requests. Identify local sales and operations contacts in CEVA for supporting the account and work with BD Sector leaders to ensure they are properly trained on the strategy and status of the account.
• Maximize consistency of the CEVA experience throughout all contacts with the specific clients around the World.
• Lead the development and implementation of account plan(s), including relationships building, key people coverage plans, opportunity prioritization, overall account strategy and a budget/target for business growth and development
• Provide regular reports, briefings and reviews as required within CEVA including to the Management Board

Retention

• Develop plans to ensure the retention of current global business levels with specified customers, preferably to a “no bid” level of confidence
• Build and strengthen relationships at the “C” level with clients. Ensure relationships are developed at all relevant levels and geographies in the client organization by involving the CEVA global team. Responsible to fix and/or escalate issues to CEVA top management when appropriate and/or required

Growth

• Own and drive account growth: Make comprehensive development plan(s) for each aspect of the assigned account and update on regular basis. Get buy-in and approval for the execution of the account plans by working through and with BD Sector leaders and Executive Sponsors
• Identify and qualify opportunities for additional business: Develop qualified opportunities from ‘contact to contract,’ together with the relevant Product Leaders (P&L owners). This is multinational effort demanding the ability to match customer needs to CEVA intellectual capital to practical application and development
• Lead complex negotiations with the customer ensuring the involvement and participation of CEVA in compliance to applicable geographical legal procedure
• Manage the investment proposal, ICAP preparation and ROI considerations for new ventures and then work through Regional MDs or designates to hold all CEVA accountable to approved levels of commitment

Sector and Supply Chain Expertise

• Demonstrate and provide confidence regarding assigned sector expertise, including input to supply chain, business strategy and impeccable execution
• Demonstrate a solutions mindset with a consultative approach to customer engagement

WHAT ARE WE LOOKING FOR?

• Educational background (bachelor’s degree preferred, master’s degree advantageous)
• Specific logistics and or multi-national focus
• The role requires a skilled relationship management professional with proven track record (10+ years) in International Supply Chain and Logistics
• Experienced in commercial negotiations (5+ years)
• Skilled at leading a virtual team and be able to proactively work commercial issues internally as much as in front of the client.
• Network management experience (5+ years)
• 5+ years minimum experience in key account leader role in international supply chain and logistics
• Compliance understanding
• Advanced supply chain knowledge (or similar flow chain processes)
• Advanced industry and product knowledge in global commerce and logistics
• Strong at building and sustaining relationships at the highest level in both CEVA and in customer organizations.
• Advanced negotiation skills
• Mature judgment and decision-making
• Advanced analytical skills leading to clearly articulated solutions.
• Acute cultural and global awareness
• Emerging market experience
• Superior communication skills, both written and spoken
• Advanced presentation skills (concise & convincing)

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career!

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.