HYBRID Bilingual Patient Account Representative - HSI

Job Description

Job Description

Position Summary

To provide customer service support to hospital business offices in all aspects of the healthcare revenue cycle. Must have strong communication and payment negotiation skills and the ability to handle a high volume of calls while navigating between multiple systems.

Work Schedule Mon-Thurs 8am-5pm; Fri 8am-4:30pm, one mandatory Saturday/month 8am-noon

HYBRID position with remote schedule available after a 2-4 week in-office training period, however there will be days throughout the year you will be required to work in-office.

Essential Duties and Responsibilities

Includes the following: (Other duties may be assigned):

• Work patient accounts through inbound and outbound dialing campaigns.
• Must maintain good customer service skills while assisting patients with general questions, processing credit card payments, and setting up payment plans.
• Thorough documentation of each patient contact or account activity in accordance with company and client policy.
• Work accounts effectively and efficiently while maintaining production and customer service standards. This must be done in accordance with all state and federal laws, HIPAA and other regulations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience, Skills and Abilities

Requires professional knowledge of the principles of credit, collections and customer service typically acquired through at least one year of on-the-job experience in a hospital business office or medical accounts receivable environment. Ability to communicate clearly and respectfully by telephone and in a written fashion to clearly document account activity. Ability to follow progressive collection steps in accordance with client directions. Requires working knowledge of personal computers and automated dialer systems. Knowledge of all related regulations including but not limited to individual client policies and procedures and HIPAA.

Languages: English/Spanish

Certificates, Licenses, Registrations:

Certified Patient Account Representative, desirable.

*We are an equal opportunity employer

*We are a drug free workplace