Client Clerk

Job Description

Job Description

We are seeking a skilled and proactive Client Relations Administrator to serve as a strategic point of contact between our organization and its clients. In this role, you will drive client satisfaction initiatives, oversee the integrity of client data systems, and collaborate cross-functionally to deliver seamless service experiences. You will bring both analytical precision and strong interpersonal acumen to a fast-paced, client-centric environment.

Client Relationship Management

• Serve as the primary point of contact for client inquiries, managing escalated requests with professionalism and urgency to drive swift resolution.
• Build and maintain strong client relationships by proactively identifying needs and ensuring a consistently high standard of service.
• Lead client-facing meetings to assess satisfaction, gather feedback, and align on service expectations.

Data Integrity & CRM Administration

• Oversee the creation, maintenance, and quality assurance of client profiles within the CRM/database platform, ensuring data accuracy and completeness at all times.
• Develop and enforce standardized data entry protocols to uphold organizational compliance and reporting standards.
• Leverage CRM analytics to identify trends, surface insights, and support data-driven decision-making.

Cross-Functional Coordination

• Act as a liaison between clients, warehouse operations, and internal departments—ensuring timely and accurate communication across all touchpoints.
• Coordinate and optimize scheduling of client appointments, meetings, and follow-ups in collaboration with relevant stakeholders.
• Partner with department leads to escalate and resolve complex client concerns, ensuring accountability and resolution at the appropriate level.

Records & Document Management

• Administer and maintain organized physical and digital client file systems, ensuring documents are structured, accessible, and compliant with retention policies.
• Manage correspondence, contracts, and other client-related documentation with strict attention to detail and confidentiality.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Communications, or a related field preferred; equivalent professional experience considered.
• 5+ years of progressive experience in client services, administrative operations, or customer relations.
• Advanced proficiency in MS Office Suite (Word, Excel, Outlook); demonstrated aptitude for CRM platforms and database management.
• Exceptional verbal and written communication skills with a client-first mindset.
• Strong analytical and problem-solving capabilities with a high degree of attention to detail.
• Proven ability to manage competing priorities and meet deadlines in a dynamic, high-volume environment.
• Experience with SAP or enterprise resource planning (ERP) systems strongly preferred.

​

• $20.00 per hour.

Schedule:

• Monday - Friday, with flexibility to work later or weekends as needed

Equal Employment Opportunity (EEO) Statement: Red Baron Transportation is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected under federal, state, or local laws. All employment decisions are based on qualifications, merit, and business needs.