Client Experience (Luxury / Private Aviation)

About OGARAJETS

Founded in 1980, OGARAJETS delivers a concierge-level, white-glove experience to the world’s most discerning aircraft buyers and sellers. Our legacy is built on precision, discretion, and uncompromising service across every aircraft acquisition and sale.

We serve an elite global clientele, ensuring every interaction reflects the highest standards of service and attention to detail.

The Opportunity

OGARAJETS is seeking a Client Experience Leader to elevate and redefine the client journey across the organization.

This is a net-new leadership role responsible for designing and implementing a best-in-class, hospitality-driven experience throughout the aircraft transaction lifecycle.

The ideal candidate will bring a luxury hospitality mindset and translate it into a structured, scalable client experience model.

Core Responsibilities

Client Experience Strategy

• Design and implement a white-glove client experience framework
• Define service standards across all client touchpoints
• Establish processes and KPIs to measure experience quality

Transaction Experience Ownership

• Oversee the client journey from contract to close (40–65 day lifecycle)
• Ensure proactive, anticipatory communication throughout each transaction
• Partner with internal teams to deliver seamless execution

Hospitality & Personalization

• Introduce high-touch elements (personalization, concierge-level service, attention to detail)
• Elevate in-flight and transaction-related experiences beyond industry norms

Client Retention & Growth

• Develop strategies to drive repeat business and long-term relationships
• Identify opportunities to enhance client engagement post-transaction

Leadership & Cross-Functional Collaboration

• Work across sales, project management, technical, and marketing teams
• Build and scale the client experience function over time

Who This Role Is For

This role is ideal for individuals who:

• Come from luxury hospitality or high-end service environments
• Have experience working with ultra-high-net-worth clientele
• Are highly detail-oriented and proactive in anticipating client needs
• Can translate hospitality principles into operational processes
• Thrive in building and scaling new functions

Requirements

• 7+ years of experience in:
• Luxury hospitality, client experience, or high-end service environments
• Proven experience delivering white-glove, high-touch service
• Strong leadership and cross-functional collaboration skills
• Exceptional communication and organizational abilities

Preferred

• Experience in Forbes-rated hospitality environments
• Background in luxury real estate, yacht brokerage, or aviation
• Experience building or scaling a client experience function
• Exposure to long-cycle, high-value client engagements

Benefits

• Annual Bonus Opportunities
• 401(k) Matching
• Comprehensive Medical Coverage
• Professional Growth Allowance
• Team Events & Collaborative Culture
• Flexible In-Office Hours
• Annual Decompression Time Off
• Progressive Parental Leave
• Cutting-Edge Technology