Executive Services Specialist, Associate

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethics. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Shareworks by Morgan Stanley is fulfilling a vision of becoming the global leader in equity-based (stock) incentive and share purchase savings plan management. We specialize in the delivery of complete web-based services for the full lifecycle of equity-based incentive and savings plans. Through our technically advanced Shareworks™ platform, Shareworks by Morgan Stanley is setting the industry's service standard for the administration and execution of all types of equity-based incentives and savings plans.

Department Profile:

Executive Financial Services (“EFS”) supports transactions involving restricted or control stock, often involving Rule 144 Affiliates and Corporate Insiders. These transactions include Rule 10b5-1 Trading Plans, sales under Rule 144. EFS conducts due diligence with Issuer counsel prior to the transaction, negotiates and implements 10b5-1 contracts (including trade execution pursuant to the plan) and facilitates SEC filings, clearing and settlement of restricted trades.

Position Summary:

Located in our US offices (Sandy, Utah; Purchase, NY; Alpharetta, GA, or Tempe, AZ) and reporting to the Executive Services Team Lead, the Executive Services Specialist fulfills the role of being the face of Shareworks by Morgan Stanley to our Executive and C-Suite level customers.

You will interact daily with Shareworks’ executive clients, building and maintaining strong relationships. Shareworks has been successful in building trust and respect with our customers through dedicated relationship management, supported by delivering our promise of “Everyday Excellence.” We are looking for enthusiastic, outgoing individuals who share our passion for customer service excellence.

What you'll do in the role:

• Inbound and outbound calls to stock option and share purchase plan executive level participants.
• Working with the executive teams of our issuers on complex issues such as establishing 10b5-1 plans, 144 filings, share gifting, money movement etc.
• Sensitively addressing customer needs and challenges in a timely and efficient manner
• Using our proprietary online application, ShareworksTM, and other online tools to respond to client inquiries.
• Responding to complaints from participants, including ensuring all situations are resolved or escalated appropriately.
• Achieving daily benchmarks for call volumes and accuracy of responses
• Following established processes to ensure privacy, compliance and audit requirements are always met.
• Working closely with all team members, ensuring information is shared as appropriate.

What you'll bring to the role:

• A bachelor’s degree is required.
• Current SIE, Series 7 & 63 license required
• Demonstrated success in providing exceptional customer service, particularly by phone and email.
• Understanding equity markets and trading would be a definite asset but is not a requirement.
• Flexibility to support a variety of shift times between Monday and Friday
• Proficiency with Microsoft Office Suite
• Strong analytical, attention-to-detail, and problem-solving skills
• Comfortable in a fast-paced and evolving environment
• Proven ability to triage and prioritize multiple tasks at once

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

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