Salesforce CRM Administrator
We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases—from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer-centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business. Responsibilities
- Case Intake, Routing and Workload Management
- Maintain and manage Email-to-Case intake
- Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
- Prevent duplicate and spam case creation
- Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs.
- Monitor real-time routing, identify bottlenecks and rebalance workloads proactively.
- Maintain case statuses, fields and lifecycle transitions.
- Process-oriented mindset with strong analytical and problem-solving abilities.
- Empathy for end users and customers; passion for frictionless support experiences.
- Clear communicator with facilitation skills for workshops, training, and stakeholder alignment.
- Salesforce experience is a plus
- High School Diploma
- 1-2 years of Administrator experience in Aerospace or a manufacturing environment
Recommended Jobs
Corporate Senior Tax Manager
Senior Tax Accounting Manager – North Atlanta (On-site) A global manufacturing company with $4B+ in annual revenue is seeking a Senior Tax Accounting Manager to lead ASC 740 reporting and tax pr…
Warehouse Assistant with Penco Electric
Penco Electrical Contractors, Inc. with 40 years of service is seeking dependable team-oriented candidates willing to work in the Metro Atlanta Area and throughout the Southeastern United States. …
Avionics Installer II
Description: Our client is looking to fill their vacant Avionics Installer II positions in Savannah, Georgia. Assist in the removal/installation of avionics electrical compo…
PT Jewelry Merchandiser - Duluth/ Buford
As a Jewelry Merchandiser at beeline, you’ll get to be the face of the company while working flexible hours – you’ll be traveling throughout an assigned territory, building relationships with retail …
Farm/Cattle Manager
Farm/Cattle Manager (6169) Location: Georgia Job Number: 6169 Farm and Cattle Manager Position immediately available on a 625 acre family-owned, historic plantation in north west Georgia. The …
Monitor Tech
Overview: - Responsibilities: Possesses knowledge and ability to provide continuous ECG monitoring through assessment of EKG strips and accurate interpretation of cardiac rhythms and dysrhythmias int…
AT&T Sales Representative
Our company is a prominent sales firm that partners with premier telecommunications clients, like AT&T, to deliver customer-centric sales solutions. Our goal is to provide products and services that …
Sprinter Van/Cargo Van Owner Operator
About the Job: Hiring TSA Drivers: Off Max Logistics LLC is a driver-oriented company that seeks out the most effective ways to help drivers in the transportation industry. We understand what…
CAD Designer, Full Arch Cases
CAD Dental Designer Full-Time | Augusta, GA (On-Site) Overview: A well-established dental laboratory in Augusta, Georgia, is seeking a skilled CAD Dental Designer to join a modern, techno…
Physician (Smyrna)
Join the VitalCore Team in Delaware! Were people fueled by passion, not by profit! VitalCore Health Strategies (VCHS), an industry leader in correctional healthcare, has an opening for a Physician …