Director of Operations - Atlanta, GA

Director of Operations

Location: Atlanta, Georgia (Nationwide Travel Required)

Compensation: $80,000 (W2) + Benefits + Company Vehicle

Community Concierge Services (CCS) is a fast-growing provider of evening valet trash and concierge-style services for multifamily communities. We take pride in delivering consistent, reliable, and high-quality service to our clients across multiple markets. As we continue to expand, we're looking for a Director of Operations to lead our teams, strengthen client relationships, and ensure our service standards remain the best in the industry.

We are seeking a Director of Operations to lead our teams, strengthen client relationships, and ensure our service standards remain the best in the industry. This role requires extensive travel - up to 90% of your time - to support operations in different markets, conduct site visits, cover routes when needed, and attend industry events.

About the Role

The Director of Operations is a critical leadership position responsible for overseeing day-to-day valet trash operations across all CCS markets. You will work closely with our Leadership Team, Regional and District Managers, and front-line porters to make sure service never skips a beat. This role is both strategic and hands-on - one day you might be leading a company-wide initiative or meeting with apartment association leaders, and the next you may be stepping in to cover a route to ensure no community is left without service.

This is an exciting opportunity for someone who thrives in a fast-paced, people-first environment, enjoys building teams, and wants to play a central role in growing a company nationwide.

What You'll Be Doing

• Lead Operations: Oversee all valet trash services across multiple markets, ensuring every community receives reliable, high-quality service.
• Develop Teams: Recruit, train, and mentor Regional and District Managers, Team Leads, and porters to uphold CCS standards and grow into future leaders.
• Client Success: Build strong relationships with property managers and management companies by conducting regular site visits and responding quickly to feedback or escalated issues.
• Problem-Solving on the Spot: Support teams with onsite challenges such as equipment breakdowns, employee incidents, and coverage issues - ensuring service never misses a night.
• Growth & Expansion: Partner with ownership and the sales team to help expand CCS's footprint through referrals, industry events, association networking, and trade shows.
• Hands-On Coverage: Step in when needed to run routes, cover absences, or assist in new market launches - sometimes requiring overnight travel.
• Operational Excellence: Support scheduling, payroll review, and reporting processes while leading operations calls and implementing new procedures.
• Industry Engagement: Represent CCS at apartment associations, trade shows, and community events to enhance our visibility and reputation.

What We're Looking For

• 5+ years of leadership experience in operations, facilities management, logistics, or a related field.
• Demonstrated success managing multi-site operations and distributed teams.
• Strong communication and relationship-building skills with both clients and employees.
• Hands-on, flexible leadership style with the ability to jump in where needed.
• Comfortable with extensive travel (up to 100% at times), including overnight stays.
• Ability to work evenings and weekends as business demands.
• Valid driver's license and ability to meet company vehicle use requirements.

Compensation & Benefits

• $80,000 (W2), paid bi-weekly (26 pay periods per year)
• Company vehicle provided for all work-related activities
• Gas for work covered by CCS
• Health Insurance Plan: CCS sponsors a health plan for employees and their families (currently covering 60% of premiums; subject to change)
• 401(k) with company match: After 12 months, CCS will match up to 4% on the first 5% invested
• Gym pass Membership: Access to a nationwide network of gyms and wellness programs (eligibility applies)
• Additional Service Commissions available based on performance and company growth

Why Join CCS?

• Be part of a fast-growing company with opportunities for advancement
• Play a key leadership role in shaping operations and driving growth
• Work closely with ownership and leadership in a collaborative, people-first culture
• Make an immediate impact on service quality and client success nationwide

If you're a leader who's not afraid to roll up your sleeves, thrives on building teams, and wants to be part of a growing company making waves in the multifamily services industry, we'd love to hear from you.