20210 - IT Infrastructure Manager (bilingual: Korean)

20210 - IT Infrastructure Manager
Savannah, GA (onsite)

CBU: HMGMA / Shared Affiliates IDC

Purpose:
The IT Infrastructure Manager is a crucial role within our organization, responsible for overseeing and ensuring the seamless operation, reliability, and optimization of all IT infrastructure components. This includes hardware, software, network resources, and services required for the existence, operation, and management of an enterprise IT environment. With a strong focus on operations, the role is dedicated to the continuous improvement of infrastructure processes, the management of our IT operations team, and the development of strategies to ensure that our IT infrastructure is robust, efficient, and aligned with the organization's business objectives.

Essential Functions:

1. Infrastructure Oversight: Manage and maintain the organization's IT infrastructure to ensure high availability, performance, and scalability. This includes data centers, networks, servers, storage, and associated software.
2. Operations Management: Lead the IT operations team in the day-to-day management of IT infrastructure, ensuring effective incident management, problem resolution, and service improvement.
3. Strategic Planning: Develop and execute short and long-term plans to meet the organization's IT infrastructure needs, including capacity planning, budgeting, and technology lifecycle management.
4. Risk Management and Security: Implement and oversee security measures to protect data and infrastructure from cyber threats, in compliance with industry standards and regulations. Manage disaster recovery and business continuity planning.
5. Vendor and Stakeholder Management: Manage relationships with technology vendors and service providers to ensure that services meet agreed standards and are delivered cost-effectively. Collaborate with internal stakeholders to align IT infrastructure capabilities with business needs and projects.
6. Innovation and Improvement: Identify opportunities for infrastructure optimization and automation. Lead initiatives to deploy new technologies and processes that enhance operational efficiency and service quality.
7. Team Leadership and Development: Lead, mentor, and develop the IT operations team, fostering a culture of excellence, collaboration, and continuous improvement.
   Supervisory Responsibilities:
   They form a core component of the IT Infrastructure Manager position, encompassing leadership, oversight, and development of the IT infrastructure team. Below is a detailed outline of the supervisory responsibilities that an IT Infrastructure Manager typically holds:
8. Team Leadership and Direction
9. Workforce Planning and Management
10. Performance Management
11. Training and Development
12. Communication and Collaboration
13. Policy and Procedure Oversight
14. Conflict Resolution
15. Budget Management
16. Strategic Input and Decision-Making

Scope Indicators:

scope of indicators for an IT Infrastructure Manager position encompasses a broad range of metrics and benchmarks that are essential for measuring the effectiveness, efficiency, and strategic alignment of the IT infrastructure with the organization's goals. These indicators can be categorized into various aspects of IT infrastructure management, including operational performance, strategic implementation, security and compliance, and team leadership and development. Below is a detailed breakdown of these categories with specific indicators.

Operational Performance

• System Uptime
• Incident Response Time
• Service Availability
• Network Performance
• Strategic Implementation

• Project Delivery
• Technology Adoption
• Capacity Utilization

• Budget Adherence
• Cost Savings
• Return on Investment (ROI)
• Security and Compliance

• Security Incidents
• Compliance Rate
• Audit Findings
• Team Leadership and Development

• Employee Engagement
• Training and Development
• Turnover Rate

Decision-Making:

The IT Infrastructure Manager's decision-making authority is crucial for ensuring that the organization's IT infrastructure is robust, secure, and capable of supporting its operations and strategic ambitions. Effective decision-making in this role requires a comprehensive understanding of the technological landscape, organizational goals, and the potential impact of decisions on both the IT environment and the broader organization.

Education & Skill Requirements:

- Bachelor's Degree or equivalent work experience.

Related Work Experience (Yrs.)
• 10+ years in a large corporate environment and experience with Networks, Windows/Unix/Linux Server environments and Security.
• 5+ years of data center management experience with strong project management skills
• 3+ years as a manager
• Must be bilingual (English/Korean)

Skills/Knowledge

• In depth ITIL Knowledge
• A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies.
• A strong customer orientated approach with a delivery bias
• Ability to prioritize and allocate resource/effort appropriately.
• Experience of working with 3rd party service providers
• In depth knowledge of Microsoft Windows/Unix/Linux Server, AD, MS Exchange, Networking technologies.
• Good understanding of IT security and data protection
• Good understanding of Cloud and mobile technology
• Strong interpersonal skills, able to communicate across a broad spectrum of users.

Technical Skills/Knowledge

• In depth ITIL Knowledge
• A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies.
• A strong customer orientated approach with a delivery bias
• Ability to prioritize and allocate resource/effort appropriately.
• Experience of working with 3rd party service providers
• In depth knowledge of Microsoft Windows/Unix/Linux Server, AD, MS Exchange, Networking technologies.
• Good understanding of IT security and data protection
• Good understanding of Cloud and mobile technology
• Strong interpersonal skills, able to communicate across a broad spectrum of users.

Travel: Limited but could include some local and international travel.

Salary Range: $98,500 to $149,000+/yr. (D.O.E.).

Benefits: Affordable Cigna PPO for Medical & Dental; vision plan; significant Paid Time Off; 401k match and a sweet company car allowance.