White Glove Support Engineer/Helpdesk Support Engineer in Atlanta, GA-5 days Onsite

Role:-White Glove Support Engineer/Helpdesk Support Engineer

Duration:-1 Plus month

Location:-Atlanta, GA-5 Days Onsite

General Duties & Responsibilities:

• Acts as a role model within and outside the company

• Performs duties as workload necessitates
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues and keeps management advised of potential problems in all areas
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Consistently reports to work on time prepared to perform duties of position
• Meets department productivity standards
• Ensures compliance with rules and regulations.
• Participates on committees, and special projects, and seeks additional responsibilities.
• Accomplishes all tasks as appropriate.
• Maintains compliance with federal and state regulations and safeguards confidential information.
• Participates in administrative staff meetings and attends other meetings and seminars.
• Performs other related duties as required and assigned
• Consistently promotes the company's core values.
• Completes required Compliance annual training.

Helpdesk support and troubleshooting for:

• Microsoft Office Suite Products expertise (Excel, Word, etc.)
• Support within Windows 10 Environment
• Active Directory
• VMware View Horizon end user support
• Stratodesk, Wyse and Igel thin client support
• Microsoft Exchange end user support
• File and Print Servers
• PC Support
• Network Connectivity
• Printers
• Laptops
• Mobile Device Support Experience (Android)
• Password resets

• Building of laptops for deployment.
• Work helpdesk tickets.
• Perform new hire and termination activities.
• Provide basic administration of network accounts and passwords
• Manage email distribution groups, file system permissions, connecting and setting up hardware, workstations, and loading all necessary software.
• Identify, evaluate, assess, deploy, and recover desktop, laptop, and printer hardware and software.
• Maintain a current inventory of IT assets, hardware and software as required.
• Monitoring and maintaining technology for maximum access.
• Desktop support.
• Night/weekend on call.
• Miscellaneous
• Administer the company's phone systems including moves, adds, changes and deletes.
• Plan, direct, and oversee special projects.
• Identifying and preparing hardware for safe disposal including ensuring hardware is secured and stripped before disposal.
• Video conferencing