Onsite Administrative Assistant

Job Description

Job Description

Heritage is actively looking for an Onsite Administrative Assistant for a large scale HOA in the Douglasville area. This position is responsible for direct phone and internet-based customer interaction and promptly resolving a wide variety of inquiries while ensuring a high level of customer service to homeowners and residents of the community. Individuals should possess strong written and verbal communication skills, an ability to relate well to others, the ability to exercise judgment and discretion, and the ability to cope with competing demands.

The candidate chosen will perform administrative and office support activities for the property manager and the community’s HOA board when directed. Duties may include fielding telephone calls, receiving and directing visitors (including residents and vendors), word processing, creating spreadsheets and presentations, filing, site inspections and loading and unloading supplies from storage to the onsite office, and vice versa. The position will have a set daily task list and will also be responsible for completing delegated items and/or errands as they are assigned.

Hours: 40 Hours a week
Office hours: 9:30am to 5:30pm (Monday – Friday)
Bereavement: 3 Days for immediate family
Sick Time: Included in Vacation (PTO)

Additional Qualifications:

Must have formal training in office procedures and use of office equipment. Must be proficient with the Microsoft Office suite and adept at Internet research. Must have the ability to communicate accurately and effectively, both orally and in writing. Must have a pleasant manner both in-person and on the telephone. Must be able to “think on feet” when dealing with callers and office visitors. Must be customer service oriented with a “can do” approach to work.

ESSENTIAL SKILLS, ABILITIES, KNOWLEDGE, AND EXPERIENCE

• Minimum of 3 years of Administrative Assistant experience preferred. Experience in property management, legal, hospitality and customer service industry a plus.

• Positive, innovative approach to problem-solving. Ability to identify and resolve problems in a timely manner.

• Ability to exercise judgment and discretion. Must be professional at setting priorities and coping with competing demands.

• Neat, professional appearance

• The ability to attend one evening board meeting a month

• Duties include assistance with correspondence and coordinating all communications.

• Excellent time management skills and ability to multi-task and prioritize work

• Attention to detail and problem-solving skills

• Strong organizational and planning skills

• Able to work independently