Caregiver Support Specialist

Flournoy Health Systems / Primecare Home Care Services

Location: Atlanta, Georgia

Salary Range: $ 46,500 - $54,500

ABOUT FLOURNOY HEALTH SYSTEMS:

Flournoy Health Systems (FHS) specializes in healthcare management, supporting organizations that deliver services for seniors, chronically ill patients, and individuals requiring home and hospice care. We are committed to high standards of excellence, compassion, and compliance in all our services. FHS encompasses multiple subsidiaries, including Primecare Home Care Services (GA and IN), Primecare Hospice, Primecare ABA Therapy, Just Care Home Care, and Primecare Real Estate.

OUR CORE VALUES:

Compassionate Care: We are dedicated to delivering care with empathy, understanding, and r espect. Our commitment to compassionate care ensures that every individual receives the attention and support they deserve, enhancing their well-being and dignity.

A ccessibility & Equity: We believe in making healthcare accessible to everyone, regardless of their background or circumstances. We strive to eliminate barriers to care and provide equitable care that meets the diverse needs of the communities we serve.

Innovation & Excellence: We strive to stay at the forefront of healthcare by embracing new ideas and approaches. Our pursuit of excellence ensures that we consistently provide the best possible care and continuously improve our services.

Integrity & Accountability: We operate with honesty, transparency, and a deep sense of r esponsibility. Our commitment to integrity and accountability ensures that we always act in the best interest of our clients, our team, and our communities.

Collaboration & Community: We understand that our strength lies in working together. Through collaboration with our partners and engagement with the communities we serve, we build strong, supportive networks that uplift everyone involved.

POSITION SUMMARY:

The Caregiver Support Specialist is responsible for managing a caseload of Caregivers, ensuring each Caregiver remains compliant, supported, and performing at the highest standards of care. This role focuses solely on Caregiver management, overseeing onboarding, credential maintenance, CPR/First Aid instruction, performance evaluations, and home visit support.

The Caregiver Support Specialist works closely with Human Resources and Care Managers to ensure all Caregivers are qualified, compliant, and aligned with Primecare’s standards of compassionate, high-quality care. Collaboration with Talent Acquisition may occur when a Caregiver needs to be hired who is not a family member of the client.

ESSENTIAL DUTIES :

Caregiver Management & Engagement

● Maintain a dedicated caseload of Caregivers and serve as their main point of contact for all employment, compliance, and performance matters.

● Conduct regular home visits to observe Caregiver performance and ensure quality of care in alignment with agency standards.

● Complete performance reviews for assigned Caregivers and provide coaching or corrective action when needed.

● Support Caregiver retention through regular communication, recognition, and problem resolution.

● Escalate significant concerns or disciplinary issues to the Care Manager and HR.

Credentialing & Compliance

● Track and manage all Caregiver credentials including TB tests, CPR/First Aid certifications, background checks, and annual training.

● Provide advance reminders for upcoming expirations and assist Caregivers in completing renewals in a timely manner.

● Serve as an in-house CPR and First Aid instructor, conducting classes and maintaining proper training documentation.

● Ensure full compliance with agency, state, and Medicaid waiver requirements for Caregiver credentialing and documentation.

● Maintain accurate Caregiver files within the electronic system of record.

Onboarding & Hiring Support

● Facilitate the onboarding process when clients identify family members or friends to be hired as their Caregiver.

● Collaborate with Talent Acquisition only when an outside Caregiver must be hired for coverage or replacement.

● Review all onboarding paperwork to ensure it meets compliance and credentialing requirements before hire.

● Coordinate with HR and Care Managers to ensure new Caregivers are trained and ready to begin service.

Field Oversight & Continuous Improvemen t

● Conduct home visits to ensure Caregivers are providing safe and effective care in accordance with the care plan.

● Collect feedback from clients, families, and Care managers regarding Caregiver performance and satisfaction.

● Identify opportunities for additional training, mentorship, or support to enhance Caregiver skills and engagement.

● Participate in department meetings and initiatives aimed at improving Caregiver experience and operational efficiency.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCES:

● Strong understanding of home care operations, Caregiver credentialing, and compliance processes.

● Excellent interpersonal and communication skills with the ability to coach, mentor, and support Caregivers.

● Strong organizational skills with the ability to manage multiple Caregivers and priorities effectively.

● Ability to conduct professional home visits and document observations clearly and accurately.

● Current CPR Instructor certification (or willingness to obtain within 30 days of hire).

● Competent in data entry, reporting, and use of EMR and payroll software systems.

● Demonstrated ability to work independently and collaboratively as part of a team.

● Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and general computer systems.

MINIMUM QUALIFICATIONS:

● High School Diploma or GED required.

● 1+ year of experience in scheduling, staffing coordination, or administrative support. ● Experience handling multi-line phone systems and managing a high volume of inbound and outbound calls.

● Strong background in customer service and data entry accuracy.

PREFERRED QUALIFICATIONS:

● Bachelor’s degree or 2+ years of experience in home health, healthcare, or staffing coordination within the last 24 months.

● Familiarity with scheduling and client management systems.

● Prior experience in a regulated or healthcare-based environment.

Other Qualifications

Language Skills

● Ability to read, analyze and interpret regulations and other documents. ● Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.

● Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.

● Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.

Reasoning Ability

● Ability to define problems, collect data, establish facts, and draw valid conclusions. Other Skills and Abilities :

● Able to establish and maintain cooperative and positive working relationships. ● Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven.

● Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.

● Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.

General Job Performance Requirements

Meets/exceeds established performance goals. Additional performance requirements may be communicated.

Alignment with Company Goals & Objectives – Supports the organization’s mission, vision, and values and holds self-accountability for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.

Adherence to Company Policy – Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion.

Job Knowledge – Demonstrates a thorough understanding of his/her job processes and

procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.

Cooperativeness – Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a “can do” attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.

Commitment – Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results.

Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.

Safety – Maintains a safe workplace. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.

Quantity of Work / Productivity – Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engage in a productive work effort whenever possible. Meets goals and objectives.

Quality of Work – Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime. Results are consistently within acceptable quality standards.

Reliability – Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.

Attendance – Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of absences.

Communication – Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues.

Confidentiality – Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as

appropriate.

Physical Demands

Physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Employees are frequently required to sit. Employees are frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch.

• Requires manual and finger dexterity and eye-hand coordination.

• Requires the ability to use department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position requires frequent use of computers and phones.

• Requires the ability to lift/carry up to 30 pounds using appropriate body mechanics.

Visual, Hearing and Communication Requirements

• Requires corrected vision, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

• Requires hearing to normal range and must be able to communicate effectively verbally and in writing with co-workers, vendors, clients, and others for work-related purposes.

Work Environment

Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pressure Factor

• May require working under stressful conditions.

• May experience pressure to meet scheduled timelines.

Environmental Conditions

• The employee normally works indoors in a typical, temperature-controlled office environment.

• Noise level in the work environment is usually moderate.

• There may be distractions such as phone calls, work interruptions, and communication from coworkers or participants.

I, the undersigned employee, acknowledge receipt and understanding of this job description. I realize that it reflects a general list of responsibilities of the position, as well as a general description of the working environment and physical demands of the position. I have notified Human Resources of any reasonable accommodation(s) I require, and should I require any reasonable accommodation in the future, I agree to request such accommodation by notifying Human Resources. I have accepted this position and represent that I am capable of performing such functions with or without reasonable accommodation.

__________________________________ _________________________ Employee Signature Date

__________________________________ _________________________ Human Resources Representative Date

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.