Commercial Insurance Account Manager

About Tycho Insurance

Tycho Insurance is a full-service independent insurance agency offering commercial lines and employee benefits coverage to businesses nationwide. Founded in 2009, we have built a reputation for responsive, personalized service and long-term client relationships. Our commercial lines practice covers general liability, workers compensation, professional liability, cyber liability, and more.

We're a small remote team. Most of us have been here for many years, which probably tells you more than anything else we could say.

About Tycho Insurance

Tycho Insurance is a full-service independent insurance agency offering commercial lines and employee benefits coverage to businesses nationwide. Founded in 2009, we have built a reputation for responsive, personalized service and long-term client relationships. Our commercial lines practice covers general liability, workers compensation, professional liability, cyber liability, and more.

We're a small remote team. Most of us have been here for many years, and we prioritize our team's growth and promoting from within the organization.

The Role

We are hiring a dedicated Commercial Insurance Account Manager to own the entire lifecycle and service/renewal process for a dedicated book of business with commercial clients. You will be the primary point of contact for clients post-sale, ensuring their coverage is accurate, renewals are handled proactively, and their questions are answered promptly and professionally.

This is a long-term role for someone who wants to build expertise and grow with the agency. We invest in the right person, including licensing support, training, and a clear path for advancement.

What You'll Do

• Manage the entire lifecycle for an existing book of commercial lines accounts, including onboarding new clients, managing renewals, and identifying opportunities for cross-selling and upselling.
• Expertly handle a range of commercial coverages including General Liability, Workers' Compensation, Professional Liability, Commercial Property, Commercial Auto, and Cyber insurance.
• Quote, bind, and issue new commercial policies in coordination with carriers.
• Issue certificates of insurance (COIs) and respond to client requests with accuracy and speed.
• Process endorsements, policy changes, audits, and binders accurately and within carrier timelines.
• Review policies for coverage accuracy prior to delivery; flag discrepancies proactively.
• Communicate proactively and professionally with clients and underwriters across all formats, including email, text, and phone calls.
• Maintain accurate client records and documentation in the agency management system.
• Support the agency principal on new business submissions as needed.

What We're Looking For

• 3+ years of commercial lines insurance experience (account management or CSR role) with a proven track record of managing a commercial book of business.
• Active Property & Casualty license required (home state; California reciprocity support provided).
• Excellent verbal and written communication skills: your communication with clients and underwriters is clear, organized, and professional.
• Comfortable and effective communicating via email, text, and phone calls.
• Detail-oriented with a strong track record of accuracy and follow-through.
• Self-starter who can manage their own workflow without close supervision.
• Comfortable working fully remote with communication across multiple digital formats.

Benefits:

• Base salary: $50,000 - $60,000
• Medical and dental insurance
• SIMPLE IRA with 3% employer match
• Fully remote with flexible scheduling
• Licensing support and continuing education assistance

We don't expect every candidate to check every box. If this role interests you and you believe you can do the work, we'd encourage you to apply.