Deposit Services Specialist

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SUMMARY

Performs a variety of administrative functions specifically in the internal support for the branch network, including research, electronic file processing (to include ACH), account maintenance, balancing accounts, and exception processing. Provides daily support to the branches on all issues relating to Deposit Operations.

ESSENTIAL FUNCTIONS

Acts as the primary interface with customers and branch personnel to resolve deposit related problems.

Performs duties as related to the processing of various types of exception items, including, but not limited to:

• Exception Item Processing - POD (Teller Transactions) Inclearings, ACH, ATM.
• Reconciliation of Inclearing and ACH files.
• Assist customers with banking needs and perform research when needed.
• Manages overdraft accounts, submits accounts to Collection Agency, closes overdraft accounts.
• Cash Letter Adjustments
• Processes Savings Bonds, Foreign Collections, Collection items, Federal Return Charge Backs, Cash/Coin Orders for Branches
• Process Stop Payments, Notice of Reclamations, Affidavits, etc.
• Balance various deposit and general ledger accounts, including official checks.
• Provides research and support to branches.
• Order/load and create instant debit cards, file debit card disputes and balance ATM
• Manage and process fraudulent and counterfeit transactions via check, ACH, debit cards, etc.
• Review and post Mobile Deposits, placing holds as needed.
• Perform account maintenance and address changes on core and auxiliary products.
• Review large dollar items and monitor various reports for activity and problems situations.
• File CD's, signature cards or other documents
• Scan documents, mail letters and notices daily.
• Act as backup for processing Incoming and Outgoing wires - Domestic and International
• Act as backup for processing Garnishments/Levies and subpoenas.
• Perform duties as defined in the Bank Secrecy Act/Anti-Money Laundering Program
• Performs other duties/projects as assigned by management.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

• High School Diploma or equivalent
• Five years of general experience in banking operations, or equivalent combination of college education and/or experience preferred
• Computer Skills: Word, Excel, Internet Explorer, Windows Explorer
• Presents a professional image and has a high degree of interpersonal skills, attitude, judgment, communication and the ability to effectively interact with customers, employees and external representatives. Must be able to use tact and diplomacy and communicate effectively via telephone, letters, personal contact, etc.
• Strong attention to detail, good judgment and decision-making skills.
• Ability to exercise personal and professional responsibility and work with limited direction
• General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred

POSITION SPECIFIC COMPETENCIES:

• Productivity- Consistently produces a very high volume of work. Uses company time and resources extremely optimally, and meets schedules and deadlines.
• Problem Solving- The overall ability to supervise and direct people and/or resources to meet department goals. The level at which one is able to motivate people, plan and prioritize unit operations, respond to changing conditions, and manage costs effectively
• Attendance- The number of absences [excluding vacation and legally required leave] regardless of reason. Also includes the number of times tardy for work or returning from lunches and breaks
• Job Knowledge- The depth and breadth of know-how to perform essential duties and functions of the job. Understanding of how individual job performance furthers organizational objectives.
• Dependability- Always completes assignments timely and thoroughly. Frequently works beyond expectations demonstrating exceptional initiative.
• Attention to Detail- Accuracy and attention to detail are exceptional. Assignments are completed carefully and in full accordance with specific instructions. Exceptional quality standards are maintained in the recording of numerical data and organizational information. Grammar, spelling, and punctuation are flawless.

PHYSICAL REQUIREMENTS

Must be capable of operating all types of office equipment

EQUIPMENT USED

Computer, telephone, fax machine, ten-key, copier, scanner, printer

SUPERVISORY REQUIREMENTS : None

WORKING CONDITIONS

• Requires incumbent to remain sedentary within office
• Limited traveling and overtime work required.