Enrollment Technician

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Pierce Group Benefits, a Gallagher Company, is currently the largest provider of employee benefits consulting and administration in North Carolina’s public sector. Our firm is a full-service employee benefits brokerage that builds comprehensive benefits packages for employers in North Carolina, South Carolina, and Virginia. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees to learn and mentor with top leadership for continued professional and personal development. Additionally, you can count on excellent benefits, a comprehensive PTO plan & floating holidays, uncapped career growth, and the best people in the industry.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

We are currently seeking an Enrollment Technician that thrives in a fast-paced environment with exceptional organizational skills.

Position Details:

• Pay: Starting at $55K/yr
• Hours: M-F 8:30am - 5pm EST
• This role is fully remote and looking for someone in EST or CST (has to work in EST)
• Must be advanced in Microsoft Excel
• Benefits start day 1!

How you'll make an impact

• Supporting role for our Data Management Team using programs such as Selerix, Employee
  Navigator, Gathr, Harmony, Excel, and other technology platforms.
• Work closely with our Account Executive team to assist and provide technical support related to the benefits administration system to meet client expectations.
• Configure and maintain benefits administration system for clients, including plans, eligibility, coverage options, and premiums.
• Run and maintain reports, including custom data reports.
• Respond to benefit and system related inquiries to ensure questions are handled timely.
• Troubleshoot system issues and work with necessary parties to resolve errors.
• Effective communication with both technical and non-technical co-workers is expected.
• Prioritizing and managing multiple projects simultaneously to ensure client satisfaction and completion within a set timeline.
• Consistently maintain security and confidentiality of all client data per company policy and HIPAA requirements.
• Completing special projects as assigned.
• Following company procedures concerning all essential duties and responsibilities

About You

Required:

• Bachelors degree and 2 years related experience required.
• Advanced Microsoft Office Skills - Excel, Word, Power Point and Outlook

Preferred:
• Experience with Selerix’s BenSelect, Employee Navigator, Gathr, or other Benefits Administration system
• Excellent problem-solving, logic, attention to detail, and analytic skills
• Knowledge or experience with HIPAA regulations is a plus.
• Advanced Microsoft Office Skills– Excel (must have), Word, Power Point and Outlook

Behaviors:
• Exceptional time management and organizational skills to work independently as well as with a team

#LI-KB3

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)